Product Consultant
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Ministry of Public Safety & Solicitor General - BC Liquor Distribution Branch
Richmond and Vancouver,
British Columbia
Who Are We
The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis and operates the retails brands BCLIQUOR and BC Cannabis Stores.
The LDB is committed to government’s goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.
About the Team
BC Liquor Stores is a fiscally responsible retailer of beverage alcohol that provides exemplary customer service, delivers social responsibility programs and upholds BCLDB’s core values of service, relationships and results. Working in this vibrant, creative and supportive team environment will see your knowledge and skills thrive to unparalleled levels.
About the Role:
Product Consultants provide a fun, exciting and professional in store shopping experience for our customers. They provide a high level of customer service, and a passion for transferring the knowledge of, and selling of premium wines, spirits, and beers. Not only are they an educational resource to customers, but they also facilitate staff educational sessions and tastings to maximize transaction values through sharing effective selling techniques.
Product Consultants also enhance the retail environment with the In-store Marketing Program and Product Consultant generated displays. They will also be responsible for portfolio analysis, listing and delisting decisions, to refine and enhance revenue generating potential. This role requires an individual who has excellent communication skills, is energetic, has a willingness to learn and achieve results.
Store Presentation
- Ensure the shopping environment is professional in appearance with strategically placed displays with product information and strategically placed to maximize revenue.
- Provide Exceptional Customer Service
- Assist customer with product selection, information, general product profiles and food and wine pairing.
- Establish and maintain client lists for new products, events, seminars, and special releases whether in person or through monthly newsletters.
- Demonstrates continuous professional skills upgrading.
Educational Information Resources
- Prepare, organize and present/assist with events and in-store customer and staff product tasting seminars to be a source of product knowledge
Inventory Management
- Review product sales performance to refine and enhance their revenue generating potential; make listing/delisting decision based on market trends and demographic demands.
- Perform a quarterly portfolio review to check products below performance levels; replace with revenue enhancing selections.
- Coordinate with Store Manager and other Product Consultants effective portfolio reduction via display, tag end, or inter-store transfers.
- Administer Cross Docked Products including listing decision with business plan, quantity, location, activation and markers, and monitor sales.
Qualifications
Education and Experience:
- Secondary (high) school diploma or equivalent certificate.
- A minimum of one year of recent* customer service experience in a retail environment.
- Experience with achieving and driving sales.
- Successful completion of WSET Two, LDB Product Knowledge II, or equivalent industry course.
Preferred qualifications:
- Experience facilitating product education sessions with customers and staff.
- Experience with in-store promotion and marketing programs.
*Recent experience is defined as occurring within the last 5 years.
Compensation and Benefits Package:
The salary range for this role is $54,387.32 - $61,395.95 annually. We understand that attracting top talent requires more than just offering a job—it requires providing a comprehensive benefits package that supports not only the professional growth of our employees but also their overall well-being and work-life balance. Here are some of our highlights:
• Extended health and dental benefits
• Paid time off – 3 weeks to start
• BC Pension Plan
• Parenthood top-up
• Access to employee fitness centre and recreational basketball court with equipment at HO
• In-house Kinesiologist
• Employee and Family Assistance Plan – free, confidential and easy to access
• Flexible work arrangements
o Flex Days – Up to 17 days per year
o Hybrid work model –Work may be performed on site at least two days per weeks.
• Invest in your future with our professional development programs, including tuition reimbursement, access to specialized courses, and support for obtaining professional designations.
• Plus more!
How To Apply
Application instructions:
To be considered for this position, your application must clearly demonstrate how you meet the qualification in the job posting. Applicants must meet the requirements as described below to be considered:
• A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
• Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Note: Applications will only be accepted via the BC Public Service Recruitment System until April 23, 2024 at 11:00pm Pacific Time.
For those interested in positions in Richmond please visit:
https://bcpublicservice.hua.hrsmart.com/hr/ats/Posting/view/111816 For those interested in positions in Vancouver please visit:
https://bcpublicservice.hua.hrsmart.com/hr/ats/Posting/view/111601