Tasting Room Manager (Wine Jobs: Wine Retail & Sommelier)

  Monte Creek Ranch Winery (http://www.montecreekranch.com)

  Kamloops, British Columbia

 

 Tasting Room Manager – Full Time Position

 

Successful candidate must possess/demonstrate the following skills:

• Willingness to work frequent evening and weekend shifts
• Ability to manage multiple people in a busy environment
• Share examples of effective training and development of people
• Share examples of exceptional customer service standards
• Experience working in food and beverage
• Experience planning and executing events
• Demonstrate a positive upbeat attitude on a daily basis
• Be able to handle multiple projects at a time
• Believe strongly in continual improvement
• Be able to work well with other leaders to build a winning culture

 

Tasting Room

• In charge of recruiting and hiring all full time and seasonal Tasting room and Terrace Restaurant staff
• In charge of continuous training and development of new and existing staff to ensure best in class customer service and excellent employee satisfaction
• Source and order all Tasting room merchandise that reflects our brand, has mass appeal and maintains high quality standards
• Work with marketing co-ordinator to ensure marketing materials are on brand, effective and continuously up to date.  This includes everything from rack cards, tasting menus, price cards, accolades, promotional and sign up materials
• In charge of maintaining display and promotional calendar for Tasting room
• Responsible for month end inventory and analysis to ensure margins are achieved
• You will be responsible for generating fun and profitable events at the winery
• Assist in efforts to market and drive traffic to the winery
• Maintain data collection and record keeping as it pertains to number of visitors and other key metrics

 

 Wine Club   

• Wine Club members are extremely important to us and require frequent interaction to ensure they remain strong advocates for Monte Creek Ranch.
• Leading wine club sales initiatives through employee training and consumer engagement.
• Day to day interaction with wine club members to maintain accurate member profiles and assist with member enquires.
• Your role is to facilitate three regular shipments to each member (April, August & December) per year.  These shipment are original selections, include a small branded gift (value ads) and an enclosure letter.
• You will work closely with the Marketing Co-ordinator on monthly communications and offers to Wine Club Members as well as collaboratively plan multiple wine club events per year.
• Tracking, forecasting and analyzing customer satisfaction and retention.

 

Events & Food Service

• Recruit and execute all winery events.  This includes handling inquires and doing out reach for Weddings, corporate events, private parties and other infrequent musical or theatre events
• Oversee all food and beverage service standards, food quality and the presentation of menus and brochures to ensure guest satisfaction
• Work closely with our catering company to ensure all product is of the highest quality and that we have excellent communication flow to guests

 

Tour Program

• Maintain excellent relationships with existing tour companies and operators.
• Outreach to other identified tour companies to try and generate new business.
• Ensure Monte Creek Ranch has ample tour programs for both walk in and coach guests that excel in storytelling and experience.

 

This is a big role.  However, you will be surrounded with other like-minded professionals that will support you in your quest to succeed.  Teamwork and building a winning culture is at the top of our organizations focus.  If you think you have what it takes please apply.

    

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