Farmgate Shop & Tasting Room Manager
(Wine Jobs:
Management & Administration)
Full Time
Lan,
British Columbia
Vista D’oro Farms is a boutique farm and winery in the Campbell Valley – located in South Langley 45 minutes from Vancouver. We are dedicated to providing the ultimate agritourism experience in our Farmgate shop and Tasting Room.
We are seeking an energetic and qualified individual to join our team as Farmgate Shop & Tasting Room Manager. The position includes managing our Farmgate Shop & Tasting Room, growing and developing our Farm Club program, as well as assisting with Inside Wine Sales and working alongside our winemaker to give our year round guests an awesome and unforgettable experience.
Responsibilities:
Tasting Room Manager & Picnic Concierge
· Provide exemplary tasting room guest experience including hosting wine tastings, sharing knowledge regarding our farm, wines, and preserves.
· Manage a small team of seasonal tasting room staff including scheduling, training and supervision
· Ordering and stocking of merchandise and supplies
· Conduct farm tours & tastings for groups up to 50
· Picnic ‘concierge’ – assemble baskets/assign tables/liaison with kitchen/maintain picnic area
· Maintain cheese cooler – temperature checks daily/reset display and check quality daily
· Maintain shop inventory – restocking/merchandising
· Track wine & preserve inventory – sampling & sales
· Create and maintain a clean, welcoming and premium atmosphere in the tasting room for customers
· Maintaining customer database/mailing list
· Assist with developing wine profiles and tasting notes
· Assist in coordination for events both on-site and off-site
Farm Club & Inside Wine Sales
· Providing awesome professional customer service to our Farm Club members
· Executing wine club shipments including ordering supplies, collecting payments, coordinating packaging and logistics, packing and follow-up
· Marketing wine club to tasting room visitors and other initiatives
· Assist in coordination for Member Only events
· Inside sales for prospective restaurants and private wine stores
· Customer Relationship Management. Manage the company’s CRM database
Qualifications:
The preferred candidate must have all of the following:
§ Solid knowledge of and a passion for wine & food
§ Formal training preferred but not essential – ISG or WSET
§ Strong organizational skills with attention to detail
§ Friendly outgoing personality eager to learn new skills and work in a small team environment
§ Strong retail and trade sales ability, with talent to communicate and educate others
§ Experience as a supervisor or team leader
§ Flexibility in scheduling with availability to work weekends and evenings, particularly in summer months
§ Excellent customer service skills
§ Strong verbal and written communication skills
§ Outstanding phone skills, drive, and charm
§ Self-motivated individual, with strong work ethic and follow-up capabilities
§ Event planning and/or food hospitality experience
§ Ability to work independently
§ Ability to multi-task and manage a broad range of activities
§ Exceptional computer skills (Microsoft Office – Word & Excel)
§ Serving It Right certificate
§ Ability to lift 40 lbs. repeatedly
This is a full time position. Position is to be filled by June 2016.
How To Apply
Please submit a resume and cover letter to:
Lee Murphy
Vista D'oro Farms & Winery
Email:
[email protected]Fax: 604-514-3599