Customer Service Representative (Wine Jobs: Management & Administration)

  Constellation Brands

  Mississauga, Ontario

Position Summary:

Responsible for all aspects of Customer Service in Ontario as well our Export markets.

Key Responsibilities:

•    Customers management via emails, over the phone, or face to face
•    Listen to the customer queries patiently and provide resolution.
•    Respond to the problems of the customer and team promptly and effectively ensuring order opportunities are maximized.
•    Look after the customer accounts and update transaction status
•    Draft the necessary documents, letter or statements, as required by internal and external stakeholders.
•    Maintain records of interactions with the customers in an orderly manner as required
•    Coordinate with internal and external teams to find solutions and resolve matters
•    Maintain a follow up on the customer, Ensure customer satisfaction.

Day to Day Responsibility:

•    Point of contact on order desk for On Premise order fulfillment
•    Ensuring orders fulfilled and executed daily and orders closed to invoicing Standard Operating Procedures in place and up to date.
•    Cross training amongst team in order to manage leaves and vacations
•    Coordinate pickups and deliveries to customers, maintaining the visibility of the outbound schedule Point of contact for Liquor Boards, Wine Rack and Inter Stock Transfers
•    Coordinate pickups and deliveries to customers ensuring on time delivery, maintaining the visibility of the outbound schedule Ensure and provides quality service to both internal and external customers
•    Participates and provides expertise as a member of the customer service team
•    Develop and recommend changes to existing processes to increase accuracy and efficiencies Reports completed daily and reported daily to our business partners
•    Assisting the Customer Service team as needed and required
•    Daily communication with shipping office to ensure order execution and timelines met Daily communication with inventory on day to day issues
•    Actively involved in problem solving and propose improvements

Supply Chain Management Teamwork:

•    Support objectives of Distribution Team
•    Support objectives of Supply Chain organization
•    Special projects and other duties as assigned by Manager

 Qualifications:

•    3-5 years Customer Service/Order Management experience required

•    Ability to work effectively in a high pace, multi-task work environment Strong computer skills Microsoft Office (Excel. Word)
•    Knowledge of J.D. Edwards an asset (other ERP system an asset) Bilingualism (French and English) a definite asset
•    Team Player & Leader
•    Excellent customer service relations Strong Problem Solver
•    Initiative – demonstrated daily
•    Excellent communication skills – both written and verbal Exceptional interpersonal skills
•    Very strong organizational and planning skills
•    Ability liaise with many different functions across the organization, customers and carriers Attention to detail
•    Committed to meeting deadlines

How To Apply

Use the link below:

https://cbrands.mua.hrdepartment.com/hr/ats/Posting/view/5857

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