Representative, Inside Sales (Wine Jobs: Sales & Marketing)

  Constellation Brands, Inc.

  Mississauga, Ontario

Position Summary:

The primary function of the Inside Sales Representative is to provide customers with exceptional customer service with respect to taking orders in a timely manner, troubleshooting any issues that may occur and ensure that all documentation is accurate and follow up is completed in a timely manner. This position is also the direct contact by phone and is responsible for sales growth with the lower volume customer segment.

Key Responsibilities:

• Process sales orders/credits accurately and in a timely manner, follow up with order confirmations, inform out of stocks, and make recommendations and substitutions 

• Ensure all customer calls are answered with courtesy and respect and ensure customers receive exceptional consistent service 

• Deliver on realistic sales goals/targets for a predefined group of accounts within the lower volume customer segment 

• Maintain an appropriate call pattern and schedule for a predefined group of accounts within the lower volume customer segment to meet and exceed sales targets 

• Collaborate with Account Managers/Marketing to inform customers of new products and marketing updates 

• Manage customer inquiries, complaints and requests in a timely manner 

• Ask additional questions to understand the customer requirements to ensure accurate and fact based solutions 

• Develop and share best practices and standards with respect to customer recovery when issues arise to ensure fair and timely resolutions 

• General administrative duties including maintaining customer records, filing, administration of customs documents and invoice processing 

• Manage pre-order process of limited release and special orders 

• Establish and maintain a good working relationship within close team dynamic, other departments and customers 

• Other duties as assigned

Communication Competencies:

• Oral Communication: Presenting information or ideas effectively 

• Written Communication: Express ideas and data clearly in reports and presentations 

• Team Work:  Is seen as a team player and is cooperative; encourages collaboration 

• Customer Focused:  Exceptional customer service acumen 

• Strong Interpersonal Skills:  Ability to relate to all levels in an organization and with all customer types 

• Communication:  Shares information with others, escalates issues when required 

• Listening:  Active listening with probing questions to gain full understanding 

• Time Management:  Establish priorities and schedules time efficiently being sensitive to deadlines 

• Disciplined, self-motivated and sales focused 

• Proven problem solving and negotiation skills over the phone with ability to influence customers to grow sales 

• Performance and results driven, self-motivated and disciplined

JOB REQUIREMENT

Education/Experience/Technical/Specialized Skills:

Education:

• College or University education is preferred

Experience: 

• minimum of 5 years’ experience in Inside Sales or Customer Service

Technical/Specialized Skills:  

• Proactive with consultative selling skills 

• Winemaking technical knowledge is an asset 

• Maintenance of data information and data records 

• Proficient use of JDE, Excel and Salesforce.com

Additional:  

• Bilingual (French/English) is an asset

Working Conditions:

• Office environment working with and supporting fellow colleagues 

• Listening to new ideas and assisting in improving sales of products 

• Demonstrate speed and quality of results in all areas of work 

• Treat people with respect and value differences 

How To Apply

https://cbrands.mua.hrdepartment.com/hr/ats/Posting/view/5014

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