Job Status: Filled

Tour Centre Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Chateau des Charmes Wines Ltd. (http://www.fromtheboscfamily.com)

  Niagara-on-the-Lake, Ontario

The Tour Centre Manager will lead a team of 20-25 staff to provide memorable hospitality to each and every guest who enters the Château. The Tour Centre Manager will be responsible for all aspects of the day-to-day operations of this business unit. Reporting directly to Director of Marketing, Michèle Bosc, the Tour Centre Manager will be an integral member of the management team.

 Lead by example 20-25 retail and hospitality personnel
• Lead hiring process for seasonal staff
• Create and maintain weekly schedule to balance staffing needs for daily programs and functions against fiscal objectives
• Liaise with Marketing Department to understand the specific requirements of guests and clients who have pre-booked experiences
• Co-lead training program for new employees in conjunction with Michèle Bosc
• Champion continuous learning both formally and informally
• Merchandise stores to maximise sales of wine and non-wine merchandise
• Physical operation of tour centre
• Insure monthly and annual inventory is conducted thoroughly and accurately
• Participate in company Health and Safety Committee

Ideal Candidate
• Management experience in retail/tourism/hospitality/sales environment
• Demonstrated success in meeting and exceeding objectives
• Dedicated to “extreme” customer service
• Positive contributor to management team
• “White table cloth” customer service ideals and professionalism
• Strong organizational/problem solving skills and can efficiently adapt to change
• Thrives in a fast-paced environment
• Passion for wine and food

Compensation includes salary and objectives-based bonus program, benefits program, weekly complimentary wine.

Email resume. Only candidates who will be invited for an interview will be contacted.

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