Manager, Visitor Experience (Wine Jobs: Sales & Marketing)

Full Time

  Constellation Brands, Inc.

  Osoyoos, British Columbia

About Nk’Mip Cellars:

This lakeside property is located on 1,200 acres of band land located in the town of Osoyoos. This southern Okanagan area is home to Canada's only pocket desert. With some of the most spectacular views in the Okanagan, this region is well known for its long, hot summer days and cool nights, mild winters and minimum rainfall. All of these factors contribute to this fabulous grape-growing region.

The winery was designed by Robert Mackenzie, a Penticton based architect, who has designed four other wineries in the southern Okanagan. The 18,000 square foot winery has the capacity to produce 18,000 cases or 162,000 litres. The winery is equipped to handle approximately 60% red grapes and 40% white. The varietals currently produced are Pinot Blanc, Riesling, Chardonnay, Pinot Noir, Merlot, Cabernet Sauvignon, Syrah, Riesling Icewine and several red blends including the ultra-premium Mer'r'iym Meritage blend. These grapes come from the Band's own Inkameep Vineyard as well as the vineyard that surrounds the winery.

JOB DESCRIPTION

We are currently hiring a Visitor Experience Manager at NKMIP Cellar’s, North America’s first Aboriginal owned and operated winery overlooking Osoyoos Lake. This is successful joint venture partnering Constellation Brands Inc. with the Osoyoos Indian Band. 

We are looking for an individual passionate about delivering exceptional guest experiences and building a team with the same goal in mind. This awarded BC winery with premium VQA wines in the south Okanagan offers an ambitious team player, a one-of-a-kind opportunity to share in telling the story of this very unique winery. 

In addition to a highly rewarding career, Constellation Brand employees enjoy a highly competitive compensation and benefits package that offers security for today while helping employees plan for the future.

THE ROLE

To lead a team toward achieving goals and objectives by delivering retail sales and winery experiences that build brand loyalty while driving sustainable profitability. To ensure programs and initiatives are aligned with winery brand strategy.

KEY FUNCTIONS: Selling

  • Leverage retail store and tasting bar to drive sales and achieve or exceed required results.
  • Identify and recommend margin enhancing retail sales opportunities
  • Develop recommendations for programming to offer exciting, brand-aligned, winery differentiating experiences
  • Work with Direct to Consumer team to develop and execute strategies to garner and utilize database and social mediums to achieve incremental sales while communicating regularly with guests.
  • Develop strategies that will continue to target our key demographics, leveraging partnerships with accommodators, tour operators and other local business and regional associations.

KEY FUNCTIONS: Staff Management

  • Develop an integrated, motivated, positive work environment driving required results.
  • Hire and train service/retail oriented staff for sales, tours and events including patio restaurant
  • Timely completion of payroll and other administrative duties
  • Monitoring of  our Secret Shopper Scores to ensure our service levels are aligned with our vision for hospitality
  • Ongoing development of key staff/positions (coaching, mentoring)

KEY FUNCTIONS: Administration Management

  • Account for all onsite sales/wine inventory on a daily, weekly and monthly basis
  • Daily, weekly and monthly reporting of sales and reconciliations.
  • Manage expenses to budget

KEY FUNCTIONS:  Special Event Management

  • Work with EVENT Coordinator to plan, market and execute all onsite special events
  • Manager execution of all onsite culinary(seasonal patio), wine-tasting and tour experiences

JOB REQUIREMENTS

  • Previous Management Experience in the Wine or Hospitality industry (Minimum 2 Years)      
  • Ability to recognize sales opportunities
  • Related business or retail training and/or education an asset  
  • Demonstrated team player with the ability to work under high pressure situations
  • Good understanding of financial and accounting practices/inventory/cost controls
  • Must possess a passion for wine and wine industry
  • Computer knowledge of Word, Excel and Outlook Calendar Management
  • Ability to Motivate and Coach a Team of Individuals
  • Strong Communication Skills both Verbally and in Writing
  • Demonstrated Ability to Strategically Plan and Execute
  • Experience with Recruitment and Hiring of a Seasonal Team

How To Apply

To apply please email your cover letter and resume to Sally Sharpe, Regional Visitor Experience Manager at [email protected]
Or
Visit our webpage and submit your online application. www.cbrands.com/careers

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