Supervisor, Visitor Experience (Wine Jobs: Sales & Marketing)

Full Time

  Constellation Brands, Inc.

  Osoyoos, British Columbia

JOB DESCRIPTION:

 Nk’Mip Cellars is a successful joint venture partnering Constellation Brands Inc. with the Osoyoos Indian Band. Featuring premium, award winning VQA wines in the south Okanagan we can offer an ambitious team player, a one-of-a-kind opportunity to share in telling the story of this very unique winery by creating and delivering an amazing guest experience.

We are currently recruiting for an energetic, detail orientated, team player who is self-motivated and possess an ability to lead a team to fill the position of Visitor Experience Supervisor at Nk’Mip Cellar’s, North America’s first Aboriginal owned and operated winery overlooking Osoyoos Lake.

THE ROLE:
As the Visitor Experience Supervisor you will be responsible to lead a team toward achieving goals and objectives by delivering experiences that build brand loyalty while driving sustainable profitability. Reporting directly to the Guest Services Manager you will work in partnership in ensuring programs and initiatives are aligned with winery estate strategy. Key functions of the role are:
  • Selling
  • Leverage retail store and tasting bar to drive sales and achieve or exceed required results.
  • Identify and recommend margin enhancing retail sales opportunities
  • Develop recommendations for programming to offer exciting, brand-aligned, winery differentiating experiences
  • Work with Direct to Consumer team to develop and execute strategies to garner and utilize database and social mediums to achieve incremental sales while communicating regularly with guests.
  • Develop strategies that will continue to target our key demographics, leveraging partnerships with accommodators, tour operators and other local business and regional associations.
  • Willingness and Ability to work behind the tasting bar as needed to support the team
  • Staff Management
  • Develop an integrated, motivated, positive work environment driving required results.
  • Working with Manager to hire and train service/retail oriented staff for sales, tours
  • Maintaining and enhancing a strong “wine culture” and quality image
  • Monitoring of  our Secret Shopper Scores to ensure our service levels are aligned with our vision for hospitality
  • Ongoing development of key staff/positions (coaching, mentoring)
  • Administration Management
  • Account for all onsite sales/wine inventory on a daily, weekly and monthly basis
  • Daily, weekly and monthly reporting of sales and reconciliations.
  • Assist with management of expenses to budget
JOB REQUIREMENTS:
  • 1-3 Years Previous Guest Services Supervisory Experience
  • Preference for specific Winery Experience
  • Related training and/or College/University education an asset
  • WSET Certification an Asset
  • Ability to recognize sales opportunities
  • Demonstrated team player with the ability to work under high pressure situations
  • Good understanding of business and accounting practices/inventory/cost controls
  • Must possess a passion of wine and wine industry
  • Computer knowledge of WORD, Excel and Outlook Calendar Management
  • Excellent organizational, time management, interpersonal & communications skills.

How To Apply

To apply please email your cover letter and resume to Brenda Morgan-Janes, Visitor Experience Manager at [email protected]

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