Job Status: Filled

Hospitality and Wine Shop Manager (Wine Jobs: Sales & Marketing)

Full Time

  LA FRENZ Estate Winery (http://www.lafrenzwinery.com)

  Penticton, British Columbia

Highly regarded, innovative and successful BC winery is seeking a Hospitality/Wine shop Manager.

As hospitality and wine shop manager you will work with a highly motivated, fun team of people that love what they do.  The ideal applicant must have at least 2 years of experience as a wine shop or restaurant manager. This position provides a key role in maintaining our very high standard of customer service. 

 

Duties include

  • Oversee all operations pertaining to the wine shop and “the outstanding LA FRENZ customer experience”

  • Hiring, training and overseeing wine shop staff in all aspects of the wine shop experience

  • Continuing education of our wines including scheduling and managing content for regular staff meetings

  • Scheduling wine shop staff shifts over the entire season

  • Liaise with and organize reservations for tasting appointments including large groups and VIP customers

  • Order and maintain all relevant supplies for wine shop

  • Monitor and organise the re-stock of wine

  • Oversee cleaning duties and procedures in the day to day running of the wine shop

  • Conduct tastings with customers as needed

  • Oversee On-line sales, customer contact and follow up

  • Oversee shipping of Direct To Customer orders

  • Have complete knowledge and be able trouble shoot POS systems and on-line sales system

  • Event organization and participation

 

 Required qualifications

  • Hospitality or Tourism diploma/ degree

  • WSET (Wine and Spirit Education Trust) training up to level 2 or similar

  • Minimum of 2 years experience  as a “hands on” manager of a  wine shop or restaurant

  • Strong attention to detail and ability to work independently

  • Well organized, able multi task efficiently and meet deadlines

  • Strong computer Word and excel skills

  • During the peak tourist time May-October the applicant is expected to work most weekends as part of their 5 day week

  • Vin 65 experience would be an asset

     

Personal Skills

  • Friendly nature that enjoys working in a busy and sometimes stressful environment with a smile.

  • Provide excellence in customer service at all times

  • Ability to supervise, direct, motivate and manage our wine shop team

  • Attention to detail is critical

  • Excellent communication skills

  • Ability to work independently

  • A love of wine and wine knowledge

  • Must be physically active and able to lift a 38 lb box of wine

     

Application deadline is Feb 21st, 2017 with a start date mid- March to early April.

References are required.

Only applicants that meet the above criteria for this position will be contacted for further discussion and interviews.

 

Above industry standard salary.

Health benefits available after 6 months employment.

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