Online Host/Receptionist (Wine Jobs: Management & Administration)

  Ravine Vineyard Estate Winery (http://www.ravinevineyard.com)

  St. David's, Ontario

POSITION PROFILE:

The Online Host/Receptionist is responsible for a wide variety of clerical office duties in support of company administration. This includes coordinating and communicating office activities, answering and referring inbound telephone calls, and scheduling appointments. This position will also be responsible for administering company correspondence.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Take reservations for Restaurant and work within guidelines set out by F&B Director
• Organize and oversee Online Event Ticket Sales
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• Take and record telephone, e-mail, or written messages for staff members.
• Type forms, letters, reports, and memos as necessary.
• Receive and distribute all forms of paper correspondence.
• Organize, maintain, and coordinate office records and files in their proper locations.
• Track online and customer survey reviews
• Oversee all Office Supplies inventory
• Where necessary, assist in the compilation of data for various reports.
• Arrange and book meetings in boardrooms, off-site conference halls, and other locations; ensure the appropriate presentation equipment is there.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Ensure all forms and reports are completed as needed.
• Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
• Maintain the reception in a tidy and presentable manner.
• Accept and monitor inbound shipments as necessary.

 

 

LEAN MANUFACTURING:

• Drive lean manufacturing implementation within the operations

• Identify, map (current state), analysis and improve (future state) value streams

• Create standard operating procedures (SOPs) and work instructions (WIs)

   

   

QUALIFICATIONS:

• Highly organized
• Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items.

• Proper deployment of  transferring call in a timely fashion

• Attention to detail with regards to reservations

• Efficiency returning voice mail  

• Upselling across all platforms for internal events and wine promotions

• Diligence of maintaining the needs of staff communication

• Efficiency of responding to inquiries

• Consistent contact with managers for up-to-date messaging deployment

• Communication with accounting with regards to donation tracking

• Superior telephone manners and strong interpersonal skills.
• Strong written and verbal skills to communicate with all levels of the organization and its executive team.
• Strong customer service orientation.

 

 

WORKING CONDITIONS:

• Flexible work schedule, including weekends
• Ability to work with minimal supervision
• Ability to prioritize and organize work tasks

 

 

 

 

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may reasonably be assigned by management.

$14.00 - $16.00 Dependent on Experience

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