Retail Manager (Wine Jobs: Management & Administration)

Full Time

  Ravine Vineyard Estate Winery (

  St. David's, Ontario

Job title

      Retail Manager 

Reports to


Positions Supervised

      Retail Associates



The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff management, customer satisfaction, neat product presentation, inventory management and carrying out seasonal changes and promotional activities.


  • Greet and assist customers in a manner that models exemplary conduct to other staff.
  • Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
  • Maintain a high level of product and service knowledge.
  • Maintain adequate stock through efficient inventory management.
  • Take inventory as scheduled and provide inventory reports.
  • Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
  • Ensure an adequate process is in place for checking deliveries and packaging slips.
  • Verify invoices against packaging slips and track all expenditures.
  • Make sure that merchandise is always presented neatly and that items are priced correctly.
  • Manage the pricing in a product's life cycle by taking seasonal changes into account.
  • Authorize all customer refunds.
  • Make sound business decisions when buying large quantities with volume based discounts.
  • Provide management with required sales, staff and other assigned productivity reports.
  • Hold staff accountable for cash box deficits.
  • Balance sales, print and record receipts as well as track revenue daily.
  • Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.


  • Drive lean manufacturing implementation within the operations
  • Identify, map (current state), analysis and improve (future state) value streams
  • Create standard operating procedures (SOPs) and work instructions (WIs)


  • Completion of high school and College/CEGEP/vocational or technical training.
  • Minimum of 3 years work experience in the retail industry.
  • Minimum of 1 year work experience in a supervisory role in a retail environment.
  • Wine retail experience an asset
  • Proven excellent customer service skills.
  • Management experience preferred.
  • Excellent time management and prioritizing skills.
  • Demonstrated ability to train and motivate staff.
  • Skills to monitor and assess staff performance.
  • Basic office administration skills.
  • High level of proficiency with Microsoft Office productivity suite Highly effective teamwork skills.
  • Able to effectively communicate both verbally and in writing.
  • Strong customer service and troubleshooting skills.
  • Politically and culturally sensitive.
  • Able to plan and organize work effectively and ensure its completion.
  • Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Ability to learn and adapt to sales software quickly.
  • Demonstrated ability to implement PR and advertising campaigns.
  • Professional, responsive, and positive work attitude is essential.
  • Meticulous records maintenance skills.

Working Conditions

  • Some travel may be required.
  • Ability to attend and conduct presentations.
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.
  • Able to occasionally lift items as heavy as 50 lbs.

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