Wine Shop Supervisor
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Vineland,
Ontario
Situated on the lower slopes of the Niagara Escarpment, Tawse is a family-owned winery voted Canada’s Winery of the year in 2010, 2011 and 2012. The inspiration for Moray Tawse’s winery came from his love of Burgundian Pinot Noir and Chardonnay. Using organic and biodynamic farming practices, he has since expanded his range to terroir-driven varietals like Riesling, Cabernet Franc and Merlot crafted by Paul Pender and Rene Van Ede.
We are seeking a knowledgeable wine enthusiast with hospitality expertise to manage the wine shop and a team of +10 employees. The ultimate responsibility of the Wine Shop Supervisor is to meet wine sales targets while ensuring the best customer service environment.
Areas of Responsibility:
· Provide positive leadership and direction to all Wine Shop Associates
· Create a positive work environment that is focused on customer service excellence
· Recruit and train new Associates when required
· Develop bi-weekly work schedules for the Associates
· Set wine sale targets and incentives for all weekends
· Develop and report on retail wine sales on a weekly basis
· Manage inventory and make purchasing decisions for all retail merchandise
· Promote and execute all on-site events, under the direction of the Hospitality Manager
· Manage and track wine inventory on a daily basis
· Co-ordinate and conduct VIP and Group tours
Prerequisites:
· Knowledge of and passion for wine
· Wine Industry work experience
· Management experience in hospitality and customer service
· Sales experience
· Proficient with Microsoft programs (Excel, Word)
· Able to lift cases of wine (approx. 15 kg)
Assets:
· Bilingualism
· Formal education of wine at an accredited school
· Data Analysis & Quickbooks software experience