Guest Experience Manager
(Wine Jobs:
Management & Administration)
Full Time
West Kelowna,
British Columbia
Quails’ Gate Winery is nestled in the beautiful Okanagan Valley in the southern interior of British Columbia. Our 125 acre estate winery, located on the shores of Lake Okanagan, is owned and operated by the Stewart Family, pioneering horticulturists since the turn of the 20th century.
We are currently seeking a Guest Experience Manager to join our team. Reporting to the Director of Operations this individual will be responsible to ensure all guests have their needs and requests met, and ensure all guests leave with a positive and memorable experience. The incumbent will assist in all areas of the property including the Wine Shop, private dining room, Old-Vines Restaurant and both on / off-site functions. Specific duties include:
- Manage the Welcome Centre Operations and team of seasonal Concierge staff
- Coordinate and facilitate all onsite tours
- Act as host for VIP events
- Inform and aide guests in all aspects of our property
Our successful candidate will have a minimum of 5 years’ experience in hospitality or guests services in the Okanagan wine industry complimented by strong knowledge of the industry and the services Quails’ Gate Estate Winery has to offer. In addition to the experience, the ability to communicate with guests from a variety of backgrounds and to deal with stressful and emotionally charged situations is a must.
If you are looking to work in a growing & dynamic industry with a winery intent on establishing as a market leader then please forward your resume, cover letter and references to [email protected].
to be discussed