Job Status: Filled

Retail Sales Manager (Wine Jobs: Sales & Marketing)

Full Time

  Malivoire Wine (

  Beamsville, Ontario


Retail Manager – a rare opportunity at Malivoire Wine

We are looking for a dynamic individual to lead a strong and motivated team of retail customer service and sales professionals.  The ideal individual will possess the perfect combination of wine knowledge, retail sales, customer service excellence and management skills. 


We are currently seeking a dedicated leader with an entrepreneurial spirit who will be responsible for developing, directing, and executing best in class practices relative to all retail and wine experiences.  This individual will thrive in a team environment, working collaboratively with the Senior Manager of Customer Relations & Sales.

The successful candidate will be accountable for:

  • Maintaining overall customer experience and the Malivoire culture
  • Provide training, leadership and coaching to retail team members to ensure performance excellence while exceeding guest expectations
  • Day to day operations and management of retail wine shop, including patio, tours and special events
  • Co -Hiring and training of retail staff, including scheduling of all shifts
  • Working regular weekend hours of retail operations, on a permanent full-time basis;
  • Development, preparation and execution of special events; onsite and off-site;  
  • Non-wine product planning, monitoring, ordering and merchandising
  • Promote all retail programs; assist with development of new sales programs to meet targets and lead the staff to success
  • Maintain and improve POS system; optimize its use and reporting
  • Ensuring a Safe and Healthy Work Environment through the effective operation of programming, including Accessibility Training, First Aid Certification and ensure compliance with all government regulations.

    The ideal candidate will possess the following qualifications/skills:
  • Proven leadership, coaching, listening, sales and communication abilities, driven by results
  • Able to successfully manage a variety of priorities and responsibilities, with problem solving being a demonstrated skill
  • Experience in a Hospitality/Tourism or luxury retail sales environment
  • French as a second language is an asset
  • University/College graduate, preferably from a Business/Marketing or Hospitality/Tourism Management program, or experience equivalent
  • WSET level 2 or equivalent
  • Technically savvy to use POS system, assist with social media communications and proficiency in Microsoft Office programs
  • In return for taking responsibility and ownership of the challenges and successes of this role, we will provide a positive, energetic and passionate work environment with a competitive salary, including benefits and sales bonuses
  • Please apply, with cover letter and resumé, directly to Tammy Kruck, Sr. Manager of Customer Relations and Sales.


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