General Manager
(Wine Jobs:
Management & Administration)
Full Time
Erin,
Ontario
THE POSITION
Reporting to the President of A.O. Wilson (“AOW”), the General Manager (the “GM”) is a dynamic, culture and results-oriented progressive leader. The GM has accountability for the following departments: customer service, sales, human resources, procurement, shipping, marketing, accounting/administration/IT.
The GM is a strong leader, someone who inspires those around them to be at their best, someone who instills and reinforces a sense of pride, excellence, and dynamic growth within the work environment. Most significantly, the GM is a self-starting hands-on leader who is adept at building a great company culture, innovative problem solving and providing an outstanding customer experience.
This role requires the following profile:
- Leadership. The GM demonstrates excellent hands-on leadership. He/she is adept at articulating a team’s vision and objectives, empowering, and working through people to achieve results. In doing so, he/she is able to (i) lead the AOW teams in Erin and Kelowna to achieve stretch goals (ii) establish trusting, collaborative, empowered and accountable team cultures and (iii) develop leaders.
- Results Orientation. The GM possesses the ability to recruit, staff and manage talent. This position demands the ability to focus on a clear set of objectives, articulate clear milestones, measurements, accountabilities, and drive toward a successful outcome. He/she must be a “make it happen” leader who provides clear purpose/direction, MBOs, performance metrics, successfully achieves KPIs, and annual key initiatives.
- Accountability. This position has overall responsibility for (i) managing AOW’s P&L, cash flow and balance sheet (ii) achieving excellence in customer, employee, and vendor retention and (iii) meeting or exceeding key performance indicators in (i) employee engagement (ii) customer satisfaction and (iii) sales and operations.
ABOUT A.O. WILSON
A.O. Wilson is a distributor of packaging and processing products to the North American wine and alcoholic beverage industry. Over its 76 years, A.O. Wilson has developed a wide network of local suppliers and customers and is known for its outstanding customer service. AOW is a subsidiary of Massey Capital.
ABOUT MASSEY CAPITAL
Massey Capital is a Toronto-based family office that invests for the long term in leading mid-market companies in Canada. Massey Capital’s mission is to work with management teams to help businesses achieve their full potential. Massey Capital currently has investments in leading distribution, manufacturing, and business services companies.
At Massey Capital, we believe that culture trumps strategy. We believe that consistency in quality and client experience is the foundation for our long-term success. We foster cultures that allow each employee the opportunity to thrive and grow in a progressive environment.
GM accountabilities include but are not limited to the following:
Leadership
- Managing the following departments: customer service, sales, human resources, procurement, shipping, marketing, accounting/administration/IT.
- Managing 2 operations located in Erin, ON and Kelowna, BC
- Drive a culture that is aligned with Massey Capital values
Finance
- P&L, cash flow and balance sheet management
- Meet or exceed annual operating budgets
Human Resources
- Champion the Health and Safety policies and procedures
- Manage the human resources processes and best practices such as Employment Compliance, Performance Management, Talent Acquisition, Employee experience, Workforce Planning, Total Rewards Management, Develop high performing teams, Manage the succession plan for pivotal roles
Sales
- Grow the business by identifying and following through on business development, sales, and marketing opportunities
- Order entry and Management- Entering sales orders. Reviewing the open orders and checking in on delayed shipments. Route planning and picking for shipments on our truck (Niagara, PEC, GTA).
- Customer relationship Management- Speaking directly with customers regarding past, present and future orders.
- Outside sales meetings for potential large contracts and acquisitions.
- Occasional cold calls and business development efforts.
- Occasional Technical Sales calls - Assisting customers with any technical questions regarding any of our products.
- Occasional post-sales support- Assisting customers with setup, troubleshooting, and maintenance/ repairs.
- Acquire, quote, and secure custom projects with both new and current customers.
- Occasionally answer and direct phone calls.
- Occasionally respond to customer inquiries.
- Occasionally provide maintenance and repair services for equipment.
Inventory/ Purchasing
- Monthly Inventory analysis- Reviewing current inventory levels, comparing to sales history, and generating reports to support purchasing decisions.
- Analyze the data from the reports generated to dictate sourcing decisions (ie safety stock levels, reorder points, order amounts, etc.)
- Monitor all rates (freight, exchange, product costs, etc.) and adjust pricing calculation excel files accordingly to keep current and accurate.
- Submit, review, and monitor orders. Comparing past and current orders for cost changes and making pricing recommendations based on any fluctuations.
- Maintain supplier relationships, negotiations, and other purchasing functions
- Update customers on open purchase orders advising the status and ETA.
Operations
- Investigate and initiate change to improve operations systems and procedures
- Coordinate all efforts of the team to ensure shipments are processed in a timely fashion, checking orders for accuracy to ensure the correct product is sent.
- Assist where required (order picking, shipping, deliveries)
- Delegate tasks for an even workload distribution
GM Responsibilities:
- Overseeing daily business operations.
- Developing and implementing growth strategies.
- Training low-level managers and staff.
- Creating and managing budgets.
- Improving revenue.
- Hiring employees.
- Evaluating performance and productivity.
- Analyzing accounting and financial data.
- Researching and identifying growth opportunities.
- Generating reports and giving presentations.
GM Required Qualifications and Skills:
- Degree in Business Management or a Master’s in Business Administration.
- Minimum of 10 years of experience leading high performing teams, preferable in a general management capacity
- Food & Beverage field expertise is an asset.
- Good knowledge of different business functions.
- Visionary Leadership
- Strategy & Development
- Negotiation and Conflict Management
- Teambuilding & Interpersonal Skills.
- Excellent communication skills.
- Highly organized.
- Strong work ethic.
- Meticulous attention to detail.
- Computer literate.
- Proactive nature, hands-on approach
A.O. Wilson is an equal opportunity employer committed to inclusion and diversity, as well as non-discrimination in employment. All qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability unrelated to performing the essential task of the job or other legally protected categories. All persons shall be afforded equal employment opportunity.
HOW TO APPLY
If you feel that this is the right career opportunity, please click APPLY FOR THIS JOB. We thank all applicants for their interest, however, only those selected for an interview will be contacted.