Guest Services Associate - Seasonal
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Arterra Wines Canada
Niagara on the Lake,
Ontario
Job Description
Locations: Jackson-Triggs Estate Winery & Inniskillin Estate Winery
Arterra Wines Canada is Canada’s leading producer and marketer of award-winning, globally recognized Canadian and imported wines. Some brands that you may be familiar with are Jackson-Triggs, Inniskillin, Woodbridge by Robert Mondavi, Ruffino and Kim Crawford.
Guest Services Associates are responsible for providing consistent, outstanding hospitality to all visitors by providing an overall entertaining and informative tour and tasting experiences for each individual or group of visitors with the ultimate goal of achieving sales.
Ideal candidates for the Guest Services Associate position will have experience in the hospitality industry, with wine knowledge being an important asset. Our chosen candidates must be energetic, personable, upbeat and responsible. Candidates must be available to work flexible shifts, including weekends.
Duties/Responsibilities/Procedures:
• Assisting customers with wine tasting and purchases
• Conducting entertaining and informative tours of the winery, including performing structured tastings for tour groups
• Providing exceptional and professional customer service
• Use a computer-operated point-of-sale system and perform opening and closing duties
• Assisting with special events
• Providing dinner service in both formal and informal settings
• Representing the winery at offsite events
• Stocking wine and giftware
• Performing general housekeeping duties
Job Requirements:
• Smart Serve Certification
• 18 years of age or older
• Ability work well within a team-focused environment
• Motivation to exceed sales targets
• Critical thinking and decision-making skills
• Ability to multi-task and work in a fast-paced environment
• Responsible and trustworthy
• Ambitious and goal-oriented
• Retail experience is a must-have
• Ability to lift 40 lbs
• Ability to stand for long periods of time
• Previous serving experience would be an asset
• Fluency in French, Chinese, Korean or Japanese would be considered an asset
• Wine knowledge an asset but not necessary as training is provided
Arterra Wines Canada welcomes and encourages applications from people with differing abilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.