Tasting Room Sales Supervisor
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Okanagan Falls,
British Columbia
Blue Mountain Vineyard and Cellars: The Mavety family has been growing grapes on the property since 1971, and have been operating as an estate winery since 1991. Comprised of 170 total acres, with 90 acres under vine, we are located in one of the most picturesque settings in the valley. Best known for Pinot Noir, Chardonnay, and Méthode Traditionnelle sparkling wines, we also produce complex, age-worthy, single-varietal wines made from Pinot Blanc, Pinot Gris, Sauvignon Blanc, and Gamay Noir.
Presently, we are looking for an enthusiastic, passionate, and hardworking team leader to work with us for the upcoming 2019 tasting season. This position would be full-time, extended seasonal from February to December. Candidates must have exemplary customer service skills, adaptability, and be able to clearly articulate our history and philosophy. Candidates must be able to work a flexible schedule that includes weekends and holidays.
Essential Duties and Responsibilities:
- Working with the Direct-To-Client Manager to achieve sales goals, maintain operation standards, train and coach tasting room staff, and provide an exceptional experience to visiting guests.
- Open and close the tasting room. Ensuring all standards for cleanliness, safety, and inventory.
- Greet all visitors to the tasting room and maintain our detailed experience from start to finish with every customer.
- Provide exceptional customer service throughout the customer interaction.
- Set up the wine shop each day with inventory and ensure the tasting room is clean, organized and ready to welcome all guests.
- Efficiently and accurately process all sales through our WineDirect (Vin65) point-of-sale system.
- Various administrative duties, as required.
- Assist with organizing and working occasional special events hosted at the winery or off-site.
- Assist customers with sales, shipping, and wine club sign-ups.
- Organize and pack weekly and release shipping orders.
- Maintain the cleanliness of the tasting room and patio area throughout the day.
- Perform all nightly procedures, including any necessary cleaning and lock-up.
- Maintain correct inventory for client orders.
Desired Skills:
- Professional, courteous, friendly, and welcoming demeanor is required. Business casual attire.
- Supervisorial experience, preferably in a wine or hospitality environment.
- Ability to supervise, train, coach team of up to 4 people.
- Knowledge of wine and passion for the industry, particularly Okanagan Wine.
- Working knowledge of Microsoft Office applications strongly desired.
- Familiarity with iPads and cash registers, Wine-Direct (Vin65) experience is a plus.
- Experience with point-of-sale transactions and cash handling necessary.
- Must be 19 years of age.
- Position requires a current and maintained Serve-It-Right, or the ability to acquire with 1 week of job acceptance.
- Must be able to meet the physical needs of the position, including the ability to lift 50lbs and be able to stand for extended periods of time.
- Previous experience in a Hospitality environment an asset.
- Possess a sincere interest in learning about wine and food.
- ISG or WSET certification is preferred.
- Must be available daily (including weekends) until 5:30 during the season from April to September. Availability for some evening special events may occasionally be required.
- Must be at least 19 years of age
- Position requires a current and maintained Serve-It-Right, or the ability to acquire with 1 week of job acceptance.
- Comfortable working outside on the patio on spring and summer days.
- Coordinate multiple tasks simultaneously.
- Due to our location, a vehicle is highly recommended.
Perks and Culture
- Inclusive winery culture
- Training and learning sessions
- Generous Wine discount
- Employee tastings throughout the season
Qualified and interested applicants are encouraged to forward their resume with cover letter via email to:
Tony Longworth: [email protected].
Please note the position that you are applying for in the subject line of the email.