Tasting Room Supervisor (Wine Jobs: Wine Retail & Sommelier)

Full Time

  8th Generation Vineyard (http://www.8thgeneration.com)

  Summerland, British Columbia

We are a small, tight knit team and we work closely with each other to provide memorable visitor experiences. As the tasting room supervisor, you will be responsible for leading our wine shop team and maintaining an inclusive and supportive environment. You will provide a welcoming and educational winery experience and help to foster long-term connections with our guests. The ideal candidate will be a natural leader, a multitasker, take initiative and be decisive in different situations and above all else, have a positive and approachable attitude.

*Weekend shifts are mandatory in this role

Teamwork / Leadership Duties

Daily opening and closing of the tasting room - ensuring a warm, inviting, and professional environment

Upholding the procedures put in place for all staff to provide a consistent guest experience

Responding to and resolving customer inquiries or concerns

Maintain a clean tasting room both inside and out and adhere to current COVID protocols

Merchandising of product, ensuring it is well stocked and clean

Training and coaching of new staff members. An ability to create and maintain a positive team environment with focus on delivering the best guest experience possible.

Reports to: Owner and Operations Manager

Supervises: Wine Shop Team

Guest / Hospitality Responsibilities

Greet customers promptly and courteously

Book and maintain Tock reservations – assign tastings as needed to maintain flow of customers

Provide guests with an informative and enjoyable tasting

Share information on wine club and all benefits of the wine club to guests

Other Important Skills that are Required

Previous leadership experience in a winery or retail setting, 3-5 years

Strong organizational, time management, and communication skills

Working knowledge of Wine Direct, Tock or other POS / booking systems.

Advanced wine knowledge, WSET Level 2 or equivalent is an asset.

Serving It Right Certificate

Must have own vehicle

Ability to lift 35+ lbs

Please include a cover letter with your application.

Job Type: Full-time from March - December

Salary starting at $20/hr, negotiable based upon experience.

How To Apply

Email only for applications. Please include a cover letter addressed to Stefanie.

No phone calls please.

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