Tasting Room Supervisor
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Summerland,
British Columbia
We are a small, tight knit team and we work closely with each other to provide memorable visitor experiences. As the tasting room supervisor, you will be responsible for leading our wine shop team and maintaining an inclusive and supportive environment. You will provide a welcoming and educational winery experience and help to foster long-term connections with our guests. The ideal candidate will be a natural leader, a multitasker, take initiative and be decisive in different situations and above all else, have a positive and approachable attitude.
*Weekend shifts are mandatory in this role
Teamwork / Leadership Duties
Daily opening and closing of the tasting room - ensuring a warm, inviting, and professional environment
Upholding the procedures put in place for all staff to provide a consistent guest experience
Responding to and resolving customer inquiries or concerns
Maintain a clean tasting room both inside and out and adhere to current COVID protocols
Merchandising of product, ensuring it is well stocked and clean
Training and coaching of new staff members. An ability to create and maintain a positive team environment with focus on delivering the best guest experience possible.
Reports to: Owner and Operations Manager
Supervises: Wine Shop Team
Guest / Hospitality Responsibilities
Greet customers promptly and courteously
Book and maintain Tock reservations – assign tastings as needed to maintain flow of customers
Provide guests with an informative and enjoyable tasting
Share information on wine club and all benefits of the wine club to guests
Other Important Skills that are Required
Previous leadership experience in a winery or retail setting, 3-5 years
Strong organizational, time management, and communication skills
Working knowledge of Wine Direct, Tock or other POS / booking systems.
Advanced wine knowledge, WSET Level 2 or equivalent is an asset.
Serving It Right Certificate
Must have own vehicle
Ability to lift 35+ lbs
Please include a cover letter with your application.
Job Type: Full-time from March - December
Salary starting at $20/hr, negotiable based upon experience.
How To Apply
Email only for applications. Please include a cover letter addressed to Stefanie.
No phone calls please.