Job Status: Filled

Customer Service Representative (Wine Jobs: Sales & Marketing)


  The Small Winemakers Collection (

  Toronto, Ontario

The Customer Service Representative will assist in selling and marketing to private and licensee clients with a goal to providing a superior customer experience

• Establish a rapport with a large list of private and licensee customer, communicating with them through various means (email, telephone, digital and face to face contact) 

• Respond and communicate with sense of urgency to client-initiated orders and requests

• Determine which requests can be dealt with and which need to be passed on for more detailed or higher-level response

• Ensure all orders are accurately inputted, and client information is accurate

• Work with delivery companies to troubleshoot delivery problems

• Other duties as assigned

Contract is to the end of December, with possibility for renewal in January
Skills, Knowledge and Experience:
• Excellent communications skills, both oral & written
• Outstanding interpersonal skills with the ability to converse with people from all walks of life
• Ability to work in a small team environment
• Positive, outgoing personality
• Proficiency in Office suite of software
• Some knowledge of wine would be an asset

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