Manager, Sales Operations (Wine Jobs: Sales & Marketing)

Full Time

  Arterra Wines Canada

  Vancouver, British Columbia

Job Description

Arterra Wines Canada is Canada’s leading producer and marketer of wine and wine related products, with operations in British Columbia, Ontario and Quebec. The company’s portfolio includes great brands like Jackson Triggs, Inniskillin, Ruffino, Robert Mondavi and Meomi.  We offer a wide range of exciting career opportunities in sales, marketing, operations, production, finance and administration. As a part of the Arterra team, employees are encouraged to improve their skills and performance throughout their careers through various professional and educational development programs. Arterra provides a robust onboarding program in addition to ongoing training initiatives to help employees integrate into the organization quickly and maximize their growth potential. 

The Role: 
The role of Manager, Sales Operations is the internal business partner to the Sales Team as well as externally with the customer. This role will also collaborate with other internal stakeholders including Supply Chain, Marketing and Finance. This role will be accountable for leading initiatives with the customer(s) to resolve and improve customer supply related opportunities, ensure product deployment/inventory levels to support account activities.  
Your key responsibilities and duties are as follows: 
• Supporting the Western Leadership Team and the Strategic Account Managers by participating in key sales volume planning processes (S&OP, LE1/LE2), customer interaction and the annual account planning as required; influence promotional inventory levels to ensure appropriate supply available within the network to meet sales forecast and activity plans.
• Partner with customer to assess promotional activity inventory and base distribution opportunities and support the implementation of action plans to improve in out of stock performance 
• Establish regular business review meetings with Key Customer Directors to review and action on opportunities to improve supply, increase effectiveness as well as monitor supply challenges at store level with Field Sales Teams and Store Managers 
• Optimizing direct from source customer orders; this would include but is not limited to consolidation of and coordinating optimal shipment and receiving timings for promotional programming and new products 
• Ensuring optimal quantities and timely distribution of inventory from customer DC’s to store level to support key high impact programming
• Implement collaborative planning, forecasting, and replenishment (CPFR) with customer and CBI Supply Chain team to improve forecast accuracy using POS data and maintain service targets that increase revenue. 
• Lead and own the MPTS Forecasting process for the Western Canada business in addition to supporting LE Planning 
• Owning the S&OP monetization process by channel by ensuring weekly, monthly accuracy of forecasts before the close of the period.
• Participate on Supplier committees for Supply Chain Planogram processes to influence decisions that are advantageous to CBI sales volume, cost, and revenue.
• Own the Provincial, customer, and channel forecast plan by aligning with stakeholders. 
• Deliver customer in stock, days on hand inventory, sales volume, EBIT  
Job Requirements: 
• A University Degree or Comparable (Primary Focus on Business, Sales and/or Marketing)
• Minimum of 8 years’ experience in Sales with a minimum of 3 years in Key Account/Customer Management within Beverage Alcohol, Consumer Packaged Goods
• Experience within a Warehouse Delivered Go to Market system is preferred. 
• Demonstrated analytical skills with strong focus in Microsoft Office 
• Demonstrated customer collaboration and development experience within a matrix organizational work structure 
• Strong problem solving and decision-making skills with main focus on timely resolution of issues and driving improvement efforts with the customer 
• Proven leadership and negotiation skills 
• Demonstrates strong initiative to drive improvement efforts 
• Strong interpersonal, communication and organizational skills 
• Must be willing to travel – daily travel and overnight travel is required to meet with the customer
• Proven Experience and Success in Business Forecasting (OTC)
• Strong analytical skills
• Demonstrated influence leadership within complex matrix environments/stakeholders
• Strong negotiations abilities with senior external stakeholders
• Strong presentation skills with senior audiences
• Proficient supply chain acumen is an asset
• Demonstrated financial and business acume

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