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Retail Manager
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Vineland,
Ontario
About Us
Tawse is a family-owned organic and biodynamic winery, voted Canada’s Winery of the Year in 2010, 2011, 2012 & 2016. Uniting traditional techniques with state-of-the-art technology, Tawse is dedicated to producing terroir-driven wines alongside craft Cider and Spirits.
Key Position Responsibilities:
Manage all aspects of the retail wine shop including:
- Providing leadership to all retail sales and support associates
- Creating and maintaining an exceptional customer experience
- Motivating and encouraging exceptional customer service from retail staff
- Recruiting and training of new staff
- Creating and implementing new hire training manual
- Driving sales and Wine Club membership recruitment
- Setting weekly retail sales targets
- Setting yearly sales targets with Director
- Tracking individual sales and team sales as part of rewards program
- Manage retail schedule, planning for high / low time staff requirements, time off requests, labour hours, events, etc.
- Conduct staff performance reviews with Director
- Oversee the scheduling, coordination and execution of tour and tastings
- Maintain consistent communication with retail staff regarding products, events, etc.
- Manage merchandise inventory and procurement
- Maintain POS system including updates and troubleshooting
- Managing onsite wine inventory (weekly wine order, etc.)
- Managing the Wine Garden including staffing, set up and tear down, liaising with musicians, etc.
- Customer correspondence via phone or email
Other Duties include:
- Execution of winery passport programs
- Assist Director in the planning of winery events
- Assist with Wine Club events
- Coordinate staffing for all events
- Ensuring retail spaces (retail store, cellar 3, washrooms, storage rooms) are well maintained and that all aspects are safe and in working condition
Position Requirements:
- Minimum 3 years Retail Management experience, preferably in the wine industry
- Advanced wine knowledge, WSET 3 or equivalent certification
- Smart Serve Certified
- Willing to work weekends, holidays and some evenings
- Familiarity with POS systems
- Ability to lift cases of wine (30 lbs.)
- Proficient in Microsoft Office and Outlook
- Familiarity with QuickBooks and asset
- Food Handlers Certification an asset
This is a salaried position based on the successful candidate's qualifications and experience with eligibility for benefits package after 3 month probationary period.
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