Assistant Front Office Manager
(Sommelier and Chef Jobs:
Hotels)
Full Time
The Listel Hotel - downtown Vancouver,
British Columbia
JOB FUNCTION:
To assist the Front Office Manager in all aspects of Front Office operations and assist with inventory management and reporting. Responsible for the smooth and efficient operation of the Front Office, and related guest services through effective direction, leadership and supervision. Ensure that all front-of-house staff provide excellent guest service that meets or exceeds the standards and policies of the hotel.
DUTIES AND RESPONSIBILITIES:
- Assist in training all Front Office staff
- Assist in monitoring and motivating all Front Office staff members to achieve consistently superior guest service levels.
- Assist in monitoring and motivating all Front Office staff members to ensure that they have every opportunity to achieve job satisfaction and career development.
- Assist in regularly updating all Front Office procedural manuals.
- Assist in ensuring both Group and IT reservations are properly entered and maintained.
- Ensure all Reservations procedures are properly followed.
- Work with Front Office Manager and Revenue Manager to ensure that budgeted revenues are attained and costs are controlled.
- Assist in ensuring that yield management goals, as well as rate and occupancy goals are conveyed to departmental staff, and that every effort is made to attain these goals.
- Assist with inventory controls & reporting as required.
- Facilitate commission payment and respond to all Travel Agent inquiries regarding commission payments.
- Assist the Credit Manager in dealing with guest billing concerns.
- Maintain Front Office supplies. Conduct regular inventory of Front Office related items, and re-order items when necessary.
- Become familiar with all Front Office systems, IE: Maestro PMS software, CASH Call Accounting, VING Key Card System, etc.
- Regularly liaise with Front Office Manager & Rooms Division Manager to keep abreast of any exceptional individual performance issues.
- Work with the Housekeeping and Maintenance Departments to ensure outstanding guest satisfaction.
- Maintain regular effective communication within the Front Office Department as well as with other Department Heads.
- Any other reasonable duties that may be assigned periodically.
POSITION REQUIREMENTS:
- Superlative customer service skills.
- Excellent attention to detail and organizational skills.
- Strong working knowledge of Front Office operations
- Computer literacy in a PC environment.
How To Apply
If you are interested in applying for the position, please email your resume and cover letter to
[email protected], or fax 604.684.7092.