Assistant Restaurant Manager
(Sommelier and Chef Jobs:
Restaurants)
Full Time
Kelowna,
British Columbia
Assistant Restaurant Manager
Job Type: Permanent
Location: CedarCreek Estate Winery, Kelowna, B.C.
CedarCreek Estate Winery:
At CedarCreek Estate Winery, everything we do comes back to one goal: to create and share distinctive, cool climate wines. As we know, great wine comes from a balanced and thriving vineyard. Our commitment to organic farming builds a deep connection to the land and allows us to make wines that are vibrant and bright- a pure expression of the North Okanagan. With this pursuit we are thrilled to announce that CedarCreek Estate Winery is the winner of the coveted ‘Winery of the Year’ title at the 2022 WineAlign National Wine Awards.
Home Block Restaurant:
We pride ourselves on being one of the most coveted restaurants in the valley, that of which would not be possible without the relentless pursuit of our team and breathtaking venue. Each person plays an integral role within this business and there is no mountain we can’t climb together. A sense of urgency is a non-negotiable because we are a fast-paced company, in a fast-paced industry. We trust our team members to be authentic and humble while sharing our story with guests, letting the elevated simplicity of our food speak for itself. At the end of the day, it still takes a lot of fun and care to be named Winery of the Year.
Our Culture:
We’re dreamers. We dream big and achieve big. Anyone who shares our commitment to raise the bar and take the uncharted path will achieve big things with us. Each person plays a key role, yet we’re always a team. It’s about collective success and we know the importance of celebrating wins, even the little ones along the way.
What You’ll Do
- Lead and motivate service team to deliver gracious, professional customer service
- Work closely with the Restaurant Manager & Executive Chef to execute a smooth and flawless operation
- Ensure optimal performance by being a consistent presence on the floor to support and lead the team to deliver service excellence
- Motivate, lead, coach and monitor the performance levels of all team members
- Direct as well as participate in the training and coaching of new and existing team members.
- Follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable
- Ensure cleanliness, organization, and safety of the restaurant and proper maintenance of service equipment
- Maintain an in-depth knowledge of the products, both culinary and wine, through attending and leading daily briefings, educational programs provided, and self-development
- Assist with monthly tableware/beverage inventories reports and control inventory
- Work with Chef and Host/Hostess Team to manage and maintain reservations
- Ensure phones, calendar and email inbox are checked, return communication to all inquiries and online reviews
- All other duties and special projects as assigned
What You Have
- Service focused personality is essential and 3+ years’ leadership experience in food & beverage
- Demonstrated passion for the food and beverage industry and knowledge of current trends
- Track record of proven results in visitor and employee satisfaction
- A personal passion for food and wine is a must; wine education is an asset
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, always remaining calm and courteous
- Ability to work a flexible schedule including weekends, holidays, evenings
- Strong working knowledge of POS systems
- Current Serving it Right Certification
What’s in it for you
- An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
- The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
- The opportunity to live, work and play in the heart of the Okanagan Valley
- Competitive salary, annual bonus program, RRSP matching, annual vacation, and more!
- 25% off food and beverage at Home Block
- 25% off Wine Shop purchases
At CedarCreek, we live by our 5 Core Values every day:
Sense of Urgency
- We value sense of urgency because we are a fast-paced company in a fast-paced industry
- You act as if there is no tomorrow and get it done today
Authenticity
- We value authenticity because we need to stay real
- You are authentic, diplomatic, respectful, thoughtful and you always have the best intentions
Simplicity
- We value simplicity; why use 50 words when you can use 5?
- You thrive in ambiguity, are comfortable with change and bring simplicity to complex situations or grey area
Humility
- We value humility; there is no room for egos here
- You’re not stubborn, you listen, take feedback/direction, and respond quickly to changing direction. We are a team that supports each other
Trust
- We value trust because unless we are both trusted and trusting, we will not succeed as a team
- You put trust in others and do your best to never let anyone down
We want to hear from you! Apply on our website today at cedarcreek.bc.ca/Work-With-Us/
