Restaurant & Events Manager (Sommelier and Chef Jobs: Restaurants)

Full Time

  Mission Hill Family Estate Winery (http://www.missionhillwinery.com/careers)

  West Kelowna, British Columbia

Restaurant & Events Manager
Mission Hill Family Estate Winery
West Kelowna, Okanagan Valley, British Columbia

Be part of the next great story in wine… 

Our Philosophy:

Mission Hill offers experiences like no other, and our mission is to show the world how the Okanagan Valley is a leader in wine. From our stunning location perched atop the sweeping hills of West Kelowna, guests overlook rows of Pinot Noir and Chardonnay enjoying world-class service in our award wining restaurant, attending one of our Private Events such as our Concert Series or simply joining in our Wine Boutique.

We’re a proudly Canadian company committed to developing talent from within. From our Wine Career Development Program to our mission of filling 80% of roles internally, we seek to ensure our people are invested in, supported, challenged, and offered exposure to the diverse careers in the world of wine.

Who You Are:

You’re a storyteller. You seek to surprise and exceed expectations at every step of the customer journey. You excel in a fast-paced and ever-changing environment with quality product and a brand to be proud of. Our business moves fast, and so do you. And beyond all that you are authentic, respectful, and pride yourself as a true team player.

Day in the Life:

Our Restaurant and Events Manager will partner with the Director of Guest Experience to lead, develop and execute exceptional winery service. You will be responsible for meeting and/or exceeding sales plans and elevate the overall winery experience. You will assist with hiring, training, scheduling and developing the team and provide feedback to the team to ensure the meeting and/or exceeding of expectations in their roles. As the Restaurant and Events Manager, you create a climate of unsurpassed customer service and guest development. You understand what influences guest experiences in order to strengthen the brand and build connections that translate into long lasting relationships. You champion a culture that models our values: Authenticity, Humility, Trust, Sense of Urgency and Simplicity.

Restaurant & Events Operations

  • Responsible for event pre-planning, logistics and BEO development including all corporate, social, public and internal events.
  • Responsible for the day to day operations of the Terrace Restaurant including achieving set revenue and labour budgets and providing the highest levels of guest experience.
  • Develop and plan layouts, functions and event flows and facility layouts to meet the need of each unique guest.
  • Execute exemplary guest service to drive guest satisfaction and loyalty by assisting the guest and monitoring their satisfaction before and after their program/event.
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.

Team & Leadership

  • Recruit, train and manage seasonal team members; this includes interviewing, scheduling, payroll and tip distribution.
  • Ensure seamless execution of all special events and functions at the winery through detailed pre-planning.
  • Lead the Terrace Supervisor(s) and the service staff while ensuring revenue and cost targets are achieved.
  • Responsible for the orientation and training of all seasonal service and events staff for the restaurant and leading the team through the seasonal orientation program

Operational Excellence

  • Contribute topline results consistent with company goals and objectives, while controlling your labour costs and operating expenses, to optimize your team’s financial returns.
  • Ensure exceptional operational support to drive sales and service.
  • Manage inventory control and depletion of wine, packaging materials, collateral etc.
  • Create monthly beverage inventory reports and control inventory
  • Update and print Point of Sale and TOCK reports and communicate all menu changes to leadership, service and winery staff

What We’re Looking For:

  • 5 - 8 years Restaurant or Events experience in a fine dining environment
  • Completed Bachelor’s Degree of Business/Hospitality/Hotel Management or related from a recognized institution
  • 3+ years’ progressive leadership experience in Hospitality or Food & Beverage environment
  • Completion of WSET Level 2 and wine service experience an asset
  • Proven experience with selling techniques to generate higher sales
  • Proven track record for providing exceptional guest experience
  • Effective business systems thinker and a strong understanding of business process knowledge
  • Strong knowledge of MS Office Suite
  • Current Food Safe Level 1 Certification
  • Current BC Serving it Right Certification
  • Must be of legal age to serve alcohol in B.C. 

Personal Characteristics

  • Excellent leadership skills, able to give clear and consistent leadership to service staff
  • Possess strong communication skills
  • Proven ability to work effectively in a high-performance team environment
  • Proven interpersonal and professional relationship building skills
  • Passion for fine dining and creating memorable dining experiences
  • Enthusiasm to increase wine and fine dining knowledge
  • Demonstrate meticulous attention to detail
  • Ability to remain calm, positive and productive in a fast-paced environment
  • Positive, professional, and team-oriented attitude
  • Strong organizational, time management, and decision-making skills

 

We want to hear from you! Apply on our website today: www.missionhillwinery.com/careers  

How To Apply

We want to hear from you! Apply on our website today: www.missionhillwinery.com/careers

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