Retail Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Ironwood Cider (

  1425 Lakeshore Rd. Niagara-on-the-Lake, Ontario


Ironwood is a contemporary cider producer based in Niagara-on-the-Lake, Ontario. We focus on creating synergy between artistry and diversity found in our communities. 


The Retail Manager is responsible for driving business success through effective sales tactics and hospitality excellence. The mandate includes managing day-to-day operations, sales, and standards of D2C channels.


- Develop and implement retail standards in accordance to the company vision.

- Maintain a high level of product and service knowledge.

- Create and maintain a positive work environment for employees.

- Create documentation for retail SOPs and work instructions.

- Hire and train associate to deliver superior service.

- Conduct regular performance evaluations for staff.

- Manage retail and staffing budget.

- Set and meet sales targets.

- Manage relationship with trade partners.

- Manage and execute company events.

- Manage customer relationships and authorize customer refunds.

- Maintain adequate stock through efficient inventory management.

- Ensure an adequate process is in place for online orders.

- Schedule staff according to store, special events requirement.

- Balance sales, print and record receipts as well as track revenue daily.

- Follows all company policies. 

- Other duties as assigned.


- Diploma or degree in Retail Management

- 4 years of Retail experience

- Beverage alcohol industry knowledge preferred

- Excellent organizational and communication skills

- Exceptional attention to detail 

- Excellent time management and prioritizing skills

- Demonstrate ability to train and motivate staff

- Maintain an organized and clean workplace

- Weekend availability

- Work overtime as required

This is an exciting opportunity for an experienced Retail Manager to lead a dynamic team. We offer competitive pay, opportunities for career advancement, and a supportive work culture. If you have the skills and experience we're looking for, we would love to hear from you.

Salary $55,000 to $65,000 depending on experience. Extended healthcare, dental and vision benefits available.

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