Retail Manager (Wine Jobs: Management & Administration)

Full Time

  Two Sisters Vineyards (http://www.twosistersvineyards.com)

  240 John Street East, Niagara-on-the-Lake, Ontario

Two Sisters Vineyards is a leading premium winery in the Niagara Region. A proud member of a community of wineries that strive to produce the highest quality of wine and push forward an exciting industry in an amazing region.

We recognize this success is built upon the passion and skill of our staff team.

If you feel that you are someone that loves what they do and embraces challenges please apply.

Responsibilities and Duties

Welcomes guests and consistently provides an exceptional experience that is educational, engaging and positive

Maintains a high standard of cleanliness and presentation of the wine shop and its team

Build and manage the retail team with assistance from the General Manager; provide leadership and coaching throughout the year

Handles all customer complaints professionally and proactively leaving a positive relationship between the guest and the company

Create a sales driven team, meet sales goals and targets set for the year

Ensure proper training of all staff upon start up as well as continuous training with new releases leading them to become experts of our product

Responsible for scheduling the team accordingly with business levels throughout the seasons

Responsible for inventory of all retail store products, including wine, gifts and packaging

Programs POS software with updates; source products for retail sales

Oversees the Tour Coordinator and Wine Club Coordinator, their duties and their productiveness

Works closely with the owners, GM and sales teams to build the brand

Qualifications and Skills

Must have previous experience in retail management/supervision for a minimum of 3-5 years

Wine certifications and winery experience preferred

Dynamic, outgoing team leader who is a motivated self starter with a positive attitude and warm, friendly demeanor

Passionate about the wine industry and able to thrive in a fast-paced environment while multi-tasking successfully.

Strong organizational skills as well as excellent communication skills and demonstrated skills of tact and diplomacy when dealing with a diverse group of wine enthusiasts and visitors.

Physically fit to meet the position’s requirements of standing for long periods, lifting up to 40lbs and comfortable with working indoors and outdoors

Must be someone who embraces people of all cultures and denominations, open minded, and sees others without passing judgment

Confident with strong social behaviour, a leader in problem solving skills, a model to their team

Strong computer skills, inputting and managing POS cloud based software.

Smart Serve Certified

Must be available to work evenings, and weekends, and holidays as required

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