Tasting Room Manager
(Wine Jobs:
Management & Administration)
Full Time
5462 Black Sage Road Oliver BC,
British Columbia
JOB DESCRIPTION: French Door Estate Winery is looking for a Tasting Room Manager with a passion for customer service to lead our Tasting Room staff in creating and executing wonderful guest experiences. You will lead by example, demonstrating a great attitude, easily adapting to sudden changes and solving problems on the go. The successful candidate will have great customer service and leadership skills and will be able to demonstrate flexibility within their role to help support the execution of our Wine Shop and Wine Club.
JOB DUTIES:
Lead the Tasting Room staff to deliver exemplary customer service and share our story along with the philosophy on our wines and vineyard.
Provide ongoing wine education to both staff and customers on Okanagan wines to promote French Door Wines and help achieve sales targets in the Tasting Room.
Ensure staff training in all policy and procedures.
Create staff schedules on a timely basis to ensure adequate staffing levels.
Provide coaching, training and ongoing feedback for the Tasting room staff.
Promote the benefits of wine club with both customers and the staff to meet monthly and yearly sales targets.
Monitor and control wine inventory and merchandise to ensure the correct inventory and supplies are in place.
Manage instore wine shipments.
Maintain accurate product and pricing information in the POS system.
Key point of contact for Tour companies.
Co-ordinating bar tastings, wine tastings, and other VIP Food and Wine experiences.
Reviewing and reconciling day-end cash outs.
Responsible for monitoring wine sales, calculating wine club sales and other reporting functions that may be required.
Support the Wine Club co-ordinator in the execution of regular wine club shipments.
GENERAL KNOWLEDGE, SKILLS AND ABILITY:
Business or Hospitality/Tourism training and experience
Minimum post secondary diploma or equivalent
Solid understanding of Okanagan wines
3+ years leading a team
Strong management and organization skills
Wine education (WSET) as an asset
Strong communication skills
Strong leadership skills, with the ability to motivate and mentor others to achieve business goals.
A passion for customer service
Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Polite, caring & enthusiastic demeanor
Must be available to work weekends
Serving it Right qualification
Food Safe 1
POS Experience