Experience & DTC Manager
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Beamsville,
Ontario
Experience and DTC Manager
Full Time, Hidden Bench Estate Winery
Beamsville, Ontario www.hiddenbench.com
As one of Canada’s leading boutique estate wineries, Hidden Bench is known for consistently producing refined, terroir driven, Pinot Noir, Chardonnay and Riesling. Hidden Bench’s three estate vineyards are situated in the heart of the Beamsville Bench sub- appellation on the Niagara Escarpment, approximately 1 hour from Toronto. Our commitment to premium winegrowing and minimal interventionist winemaking allow us to consistently produce exclusive, estate grown, certified organic wines that resonate with a sense of place and time. Our team’s detail focus and continual pursuit of excellence from vineyard to bottle are amongst the hallmarks which have differentiated us since our inception in 2003 and will continue to guide us in the future.
Hidden Bench is currently seeking a new team member to lead our onsite Experience and Direct to Consumer team. The ideal candidate will embody the following:
· Have excellent customer service skills, and be able toclearly articulate and embrace the winery history and the philosophy that makes us who we are.
· Dynamic positive “can-do” attitude with superior interpersonal, leadership and communication skills
· Proven sales experience in a hospitality and/or premium retail environment preferably in the wine or hospitality/event industry.
· Ability to manage and lead a small committed team of full and part time FOH staff.
· Superior work ethic and ongoing commitment to excellence, continual improvement and sales growth.
· Ability and presentation to represent and communicate with passion the HB brand to onsite and on-premise clients as well as industry peers.
· Superior customer service skills with the attitude, desire, and ability to differentiate and enhance our brand at the Retail, DTC and On-premise level
· Strong analytical and entrepreneurial business skills
· Budgeting and skills with a detail focus
· Strong computer skills and social media knowledge (interest)
· Event design and management experience
· Resourcefulness with superior organization and problem solving skills
· Ability to commit and thrive in a fast paced, ever changing, owner operated small business environment with a commitment to constant improvement.
· Commitment to be part of and contribute to HB’s ongoing success and growth.
The ideal candidate will have:
1. A post secondary degree with 3-5 years management experience in the FOH hospitality wine or premium retail industry with DTC knowledge
2. Superior interpersonal, communication and team building skills
3. Knowledge of and ability to implement subscription based sales channels.
4. Have a love of sales and establishing and building long term relationships with clients
5. Demonstrated strong written and sales communication skills
6. Formal wine education and experience (WSET,CMS,CAPS)
7. Fluency in French would be an asset but not a requirement
8. Desire to be part of a team driven and committed to excellence.
9. Drivers licence and Smart Serve certification
10. Ability to handle physical requirements of the position
11. Schedule for this position will require weekend work
To apply please submit your resumé in confidence to [email protected]
