Retail and Hospitality Associate (Wine Jobs: Sales & Marketing)

Full Time

  Hidden Bench Vineyards & Winery (

  Beamsville, Ontario

Hidden Bench Estate Winery is a small, family owned and operated premium winegrower situated in Beamsville, Ontario. Our critically acclaimed wines are 100% estate grown, certified organic, and produced with careful attention to detail from vineyard to bottle.

We have openings for highly motivated and focused individuals with a passionate desire to grow in all aspects of our retail operations at the winery. We are looking to expand our retail team for the season, but the role could have the potential to grow and develop within the business.

The ideal candidate will have a sales focus with a positive, can-do attitude. This role will see you in the tasting/retail space on a day to day basis in conjunction with some administrative work, and general retail maintenance. This busy and varied position entails work on most weekends and holidays.

Job Description

This role will best suit an individual who thrives in a multi-tasking, high energy environment. You will be working directly with the Retail Manager as well as the Winery Owner. Based on experience we are hiring for both a tasting room ambassador and wine by the glass/retail sales position.

The following skills would be of benefit and permit you to succeed in this position:

- Lead our curated Tasting Experience to deliver focused customer service and share our story along with the philosophy on our wines and vineyard

- Serve on the patio for wine by the glass service

- Support of direct to consumer (DTC) sales, including fulfillment of orders, processing and shipping

- Promote the benefits of wine club and subscriptions with customers

- Reviewing and reconciling day-end cash outs

- Support the Wine Club/Subscription co-ordinator in the execution of bi-annual wine club shipments and subscriptions fulfillment

- Maintaining the cleanliness of the tasting room, retail shop, patio and all public areas

General Skills, Knowledge & Ability

- Solid understanding of the Niagara wine region

- Wine Education an asset – CMS, WSET, or CAPS

- French speaking is an asset

- A demonstrated passion for customer service

- Comfortable with a POS system

- Attention to detail and multitask efficiently

- Must be available to work weekends

- Smart Serve required

- Ability to lift 35lbs and able to stand for long hours

Due to the location of the winery, it is required that you have your own transportation.

Starting wage between $18.00-$20.00 per hour commensurate with experience, plus equal share of gratuity pool based on hours worked.

How To Apply

Please reach out to Matt Finn, Retail & DTC Manager with any questions at [email protected] or 905-563-8700

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