Job Status: Filled

Retail Manager (Wine Jobs: Sales & Marketing)

Full Time

  Redstone Winery (

  Beamsville, Ontario


Retail Manager

Redstone Winery is owned and operated by Moray Tawse. Voted Canada’s Winery of the Year in 2017, Redstone is dedicated to producing terroir-driven wines of premium quality.


 Key Responsibilities

Manage all aspects of the Retail Wine Shop including:


Providing leadership to retail staff sales associates:

Creating and maintaining an exceptional customer experience

Motivating and encouraging exceptional customer service from retail staff

Recruiting and training of new staff

Creating and implementing new hire training manual

Driving sales and Wine Club membership recruitment

Setting weekly retail sales targets

Setting yearly sales targets with Director

Tracking individual sales and team sales as part of rewards program

Manage retail schedule, planning for high / low time staff requirements, time off requests, labour hours, events, etc.

Conduct staff performance reviews with Director

Oversee the scheduling, coordination and execution of tour and tastings

Maintain consistent communication with retail staff regarding products, events, etc.

Maintain POS system including updates and troubleshooting

Managing onsite wine inventory (weekly wine order, etc.)

Managing the Wine Patio including staffing, set up and tear down, liaising with Restaurant, etc.

Customer correspondence via phone or email


Other Duties include:

Execution of winery passport programs

Assist Director in the planning of winery events

Assist with Wine Club events

Coordinate staffing for all events

Ensuring retail spaces are well maintained and that all aspects are safe and in working condition


Position Requirements:

Minimum 3 years Retail Management experience, preferably in the wine industry

Advanced wine knowledge, WSET 3 or equivalent certification preferred

Smart Serve Certified

Must work weekends, some holidays and evenings

Familiarity with POS systems

Ability to lift cases of wine (30 lbs.)

Proficient in Microsoft Office and Outlook

Familiarity with QuickBooks and asset

Food Handlers Certification an asset


This is a full-time salaried position based on experience, with the option of a benefits package at the end of a 3-month probationary period.

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