Retail Manager
(Wine Jobs:
Sales & Marketing)
Full Time
Beamsville,
Ontario
Retail Manager
Redstone Winery is owned and operated by Moray Tawse. Voted Canada’s Winery of the Year in 2017, Redstone is dedicated to producing terroir-driven wines of premium quality.
Key Responsibilities
Manage all aspects of the Retail Wine Shop including:
Providing leadership to retail staff sales associates:
Creating and maintaining an exceptional customer experience
Motivating and encouraging exceptional customer service from retail staff
Recruiting and training of new staff
Creating and implementing new hire training manual
Driving sales and Wine Club membership recruitment
Setting weekly retail sales targets
Setting yearly sales targets with Director
Tracking individual sales and team sales as part of rewards program
Manage retail schedule, planning for high / low time staff requirements, time off requests, labour hours, events, etc.
Conduct staff performance reviews with Director
Oversee the scheduling, coordination and execution of tour and tastings
Maintain consistent communication with retail staff regarding products, events, etc.
Maintain POS system including updates and troubleshooting
Managing onsite wine inventory (weekly wine order, etc.)
Managing the Wine Patio including staffing, set up and tear down, liaising with Restaurant, etc.
Customer correspondence via phone or email
Other Duties include:
Execution of winery passport programs
Assist Director in the planning of winery events
Assist with Wine Club events
Coordinate staffing for all events
Ensuring retail spaces are well maintained and that all aspects are safe and in working condition
Position Requirements:
Minimum 3 years Retail Management experience, preferably in the wine industry
Advanced wine knowledge, WSET 3 or equivalent certification preferred
Smart Serve Certified
Must work weekends, some holidays and evenings
Familiarity with POS systems
Ability to lift cases of wine (30 lbs.)
Proficient in Microsoft Office and Outlook
Familiarity with QuickBooks and asset
Food Handlers Certification an asset
Compensation:
This is a full-time salaried position based on experience, with the option of a benefits package at the end of a 3-month probationary period.