Head of Hospitality (Wine Jobs: Wine Retail & Sommelier)

Who We Are: 

We have been making wine in the area for over twenty years. This is the first winery from Andrzej Lipinski and his family. Started in 2011 with 3 barrels of Chenin Blanc, Big Head grew in reputation, size and breadth to a 20,000-case production and a 42-wine portfolio. Our focus is on unique grape varieties, ambient fermentation, and using techniques to push the limit on flavour profile and intensity. We are known for appassimento and whole-cluster techniques. The goal is always unlocking the full potential of the vintage and fruit while maintaining balance. Our RAW line was launched in 2016 and focuses on a pure expression of the fruit, using only ambient fermentation, and concrete maturation, and the wines are bottled unfiltered. We source only the best fruit from the Niagara Region, working closely with growers who share our attention to detail and pursuit of the highest quality. 

Who You Are:  

At Big Head Wines, we're dedicated to more than just making and serving wine; we're committed to crafting unforgettable experiences led by a driven and passionate team. As the Head of Hospitality, you'll play a central role in creating these moments. You'll oversee diverse environments within our establishment, from our seasonal pizza patio to our inviting tasting room. With various tasting experiences and the coordination of large group bookings, buyouts, and events, your resilient and confident leadership style will ensure smooth operations. Your genuine passion for hospitality and unwavering dedication to guest experience will shine as you curate exceptional moments for visitors to the winery. 

Key Responsibilities: 

• Serve as a leader and liaison between various front-of-house environments, management, and service teams.  
• Manage reservations, greet, and seat guests.  
• Act as the face of the brand and business, welcoming visitors as they arrive, shop, taste, and explore, while offering suggestions for other local amenities.  
• Coordinate the execution of busy services, maximizing covers, and accommodating visiting guests without compromising standards.  
• Handle inquiries and complaints, maintaining a high standard of professionalism and customer service.  
• Answer and expedite reservation requests, efficiently managing inboxes and voicemails.  
• Prioritize an ongoing task list to ensure all responsibilities are met in a timely manner.  
• Leverage professional experience to make suggestions, address oversights, and propose enhancements to existing service standards.  
• Uphold professionalism and adhere to Big Head Wines' core values and policies.  
• Ensure compliance with health and safety standards, cleanliness, and sanitization practices.  
• Provide mentorship to service teams, leading by example.  

Requirements: 

• Smart Serve Certificate. 
• Previous event or hospitality experience considered an asset. 
• Strong leadership skills with the ability to work collaboratively with diverse teams. 
• Excellent communication skills, both with teams and guests, fostering cordial and respectful interactions. 
• Exceptional organizational skills with the ability to manage multiple tasks in a fast-paced environment. 
• Adaptability and composure under pressure.