Manager, Client Success (Wine Jobs: Sales & Marketing)

  Drinx Logistics (http://www.drinxlogistics.com)

  Burnaby, British Columbia

Our Company Profile:

Drinx Logistics (a division of 18 Wheels Warehousing and Trucking Limited Partnership) is a dynamic expanding third party logistics organization that provides warehousing, inventory management and transportation services to the Canadian beverage alcohol industry. Located in Burnaby, BC we are now a national company that fosters an entrepreneurial environment with a continued plan for continued growth.

We are growing our commercial strength but the driving force behind our success continues to be a team of highly engaged, dedicated, and driven team members and we are grateful for them! We are looking for a dynamic Manager, Client Success, who can take on this new challenge.

Accountabilities & Responsibilities Include (but are not limited to):

• Be the primary contact for all customer service matters for Drinx Logistics beverage alcohol customers

• Lead the onboarding process of new customers with the provided documentation required and monitor the onboarding for each customer

• Support sales with qualifying initial perspective customers providing initial information on Drinx services and rates and services packages

• Prepare rate sheets and compile reports to accounting, customers, and senior management for review

• Support the Drinx Logistics customer service team in overseeing the development and functionality of a customer service CRM program to ensure that all service issues are investigated and solutions are communicated back to the customer in a timely matter

• Support the visibility and relationship building of Drinx Logistics within the beverage alcohol industry by attending industry events and attending outside customer meetings with the VP, Business Development

• Assist in the development of a customer service training program to ensure that all customer service team members follow professional practices in telephone and other communication etiquette

• Manage the customer service module for the corporate CRM system

• Contribute to business development by analyzing logistical problems and proposing new solutions

Skills & Qualifications:

• Minimum four (4) years’ customer sales/service support, logistics, or sales experience in the beverage alcohol industry

• Working knowledge of BC and other provincial liquor jurisdiction laws, rules, and regulations

• Strong interpersonal and communication skills 

• Strong knowledge of social media and handling external communications on different mediums

• Ability to lead our external and internal customer communications by consistently developing bulletins and broadcasts

• Ability to work with and building strong working relationship with internal and external stakeholders and team members

• Ability to liaise with internal teams to address all service issues

• Ability to speak an additional language is considered a strong asset

• Strong proficiency with Microsoft Excel, Word, and Outlook

• Strong detail-orientation, analytical, and organizational skills

• Ability to work in a fast-paced environment

• Ability to manage multiple tasks, solve problems, and meet deadlines

• Ability to work independently and/or collaboratively

• Ability to take initiative and innovate

• Quick learner with the ability to adapt

18 Wheels Logistics is proud of its commercial growth and cherishes the team members that are the heart of its organization. 18 Wheels is an equal opportunity employer, it values its diversity and inclusion and invites qualified applicants to join this winning team.

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