Job Status: Filled

Wine Manager - Wine & Beyond Sage Hill (Wine Jobs: Management & Administration)

Full Time


  Calgary, Alberta

Primary Purpose of Job

Provide leadership and direction of a multimillion-dollar business unit in partnership with the General Manager, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

About The Role

We are currently looking for a friendly, customer service driven individual to join our Team as the Wine Manager at our Wine and Beyond Sage Hill location in Calgary. The Wine Manager will work in partnership with all Management Teams to help lead a multi-million-dollar business to success. They will bring their experience in the Liquor Industry (or similar fields), including wine-related product knowledge. They will assist in the maximizing of the store’s budgets and sales goals and establish a strong sales culture with accountability for operating standards and financial performance. They will assist in the recruitment, hiring and training of capable teams. They will be trained to oversee the entire store when opening and closing while other Managers are off-shift. They will lead the team to complete cycle counts/inventory, purchasing/receiving, store orders, and cash management procedures in an efficient and effective manner.

They will be accountable for the overstock and organization of Wine as well as leading all Wine events held in-store. They are to help ensure the store is always clean, maintained, stocked and ready for business. The Wine Manager will maintain all merchandising standards, analyze store sales, trends, and performance weekly to improve or maintain store metrics. Additionally, they are to maintain a high level of product and service knowledge, professional appearance, demeanor, and attitude at all times.

Essential Duties & Responsibilities

People Management Skills

  • Create a work culture that makes your store an inviting place to work
  • Be a role model who coaches, mentors and inspires team members
  • Delegate tasks to team members and set priorities
  • Communicates in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, relay pertinent information
  • Participate in department recruitment and create succession plans for the store
  • Support and coach team members to improve any performance gaps; conduct ongoing coaching for improvements
  • Completes and holds team accountable to complete required training within timeframes
  • Creates and/or monitors the creation of efficient department weekly scheduling for both sales and support functions

Customer Offering

  • Deliver exemplary customer service
  • Resolve customer complaints regarding sales and service; inform all customer complaints to General Manager
  • Create a culture that has a passion for Wine
  • Accountable for product rollouts and product launches
  • Review customer surveys and react appropriately
  • Understanding and utilizing the local market trends
  • Evaluate programs and promotions for effectiveness and offer recommendations to General Manager


  • Ensure that goals will be met through appropriate planning and organization of labour, inventory, and finances for short and long-term success
  • Meet or exceed department financial targets through partnership with General Manager
  • Review and monitor Loss Prevention program to protect the company’s inventory and assets in partnership with General Manager
  • Review financial documents (invoices, costs etc.) for accuracy
  • Monitor and make appropriate adjustments to scheduling to achieve labor cost in partnership with General Manage

Day to Day Operations

  • Ensure department follows merchandising and pricing guidelines
  • Ensure the department is presentable and relay any maintenance issues to General Manager
  • Execute merchandising programs and track results
  • Manage communication (mail, email, voicemail)
  • Maintain department inventory levels
  • Respond to customer complaints
  • Manage department inventory ordering and receiving
  • Organize and/or attend OHS and LP meetings and training sessions
  • Actively aim to increase and share industry knowledge on wine
  • relationships with store stakeholders
  • Set daily tasks for the store
  • Review flyers, upcoming events and promotions; execute appropriately
  • Other tasks as required

Regulatory Adherence

  • Observe that OHS, LP, ProServe and other regulatory requirements and procedures are implemented and adhered to
  • Participate in health inspections, audits and required corrective actions
  • Maintain First-Aid, LP and OHS Training
  • Maintain ProServe and ensure employees maintain ProServe
  • Ensure AGLC and other government guidelines are met
  • Adheres to all SNDL policies, with a focus on Social Responsibility


Work Experience

  • Minimum 2-year's’ experience in a retail supervisory or management experience (preferred)
  • Previous wine-related experience required


  • High School Diploma or equivalent
  • First-Aid training is considered an asset
  • ProServe Certificate considered an asset
  • WSET Level 1 - 2 Certification and other wine-related training preferred

Physical Requirements

  • Available to work a varied retail schedule, including evening and weekends
  • Able to safely lift up to 50 pounds
  • Able to stand for an extended period
  • Comfortable climbing ladders

Other Skills and Capabilities

  • Highly self-motivated
  • Customer service driven
  • Effective leadership of large team
  • Strong sales background
  • Proven track record of success
  • Strong communication skills (written and verbal)
  • Must be able to pass a Background Check
  • Must have access to reliable transportation

Why Work With Us?

At Wine and Beyond we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply below!


  • Competitive salary and benefits
  • Flexible hours
  • Employee Discount
  • Free Uniforms
  • Contests and prizes
  • Product Knowledge training

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