Sales & Order Fulfillment Associate - Bilingual (Wine Jobs: Sales & Marketing)

Full Time

  Canadian Liquor Store

  Edmonton, Alberta

Monday to Friday, 9am - 5pm
Some evening/weekend work may be required

About this Position: 

You’re responsible for fulfilling the online orders, maintaining excellent service standards, supporting product stocking and rotation, as well as special merchandising / seasonal displays as required. This position is reported to the General Manager of the store.

Duties include, but not limited to:

•   Provide customers with a professional and friendly service at all times
•   Receive shipments, offload pallets, transport products into warehouse
•   Scan and put away merchandise, restock when necessary
•   Maintain and organize customer-facing and warehouse of the business
•   Receive and fulfill customer orders in a timely, efficient manner, ensure all customer orders are fully inspected prior to packing and shipping
•   Pack and arrange shipping of the customer orders
•   Track all orders via shipment software, and update the status
•   Note inventory levels and alert manager to potential issues
•   Answer phone calls, process returns, and provide online customer service
•   Conduct till transactions in accordance with standard operating procedures, and Liquor Control Act and other applicable legislation
•   Clean the front store and warehouse area daily
•   Other duties and tasks as assigned

Required Skills & Experience

•   1 year customer service experience is preferred
•   ProServe Certification is required
•   Strong verbal and written communication skills, both in English and Mandarin
•   Strong customer service skills and a desire to support a great guest experience
•   Detail-oriented and organized
•   Previous warehouse work experience is an asset
•   Comfort with and accuracy in conducting sales transactions
•   Able to follow instructions including standard operating procedures, with or without supervision
•   WSET certificate and knowledge of products (wine & spirits) is an asset
•   Ability to lift around 40 pounds, bend and move quickly in a fast paced environment.

What We Offer

•   CAD 500 annual education allowance, can be used for any wine & spirits education program
•   Two-week paid time off
•   Market competitive salary based on experience
•   Benefit plan after probation period

We encourage applications from everyone, and especially welcome interest from people with disabilities, those who identify as BIPOC, and members of the LGBTQ2S+ communities.

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