Retail & Experience Supervisor (Wine Jobs: Wine Retail & Sommelier)


  Gray Monk Estate Winery (

  Gray Monk Estate Winery, British Columbia


At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.


Who We Are

We are Canada's largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.


We are seeking a highly motivated, enthusiastic Retail & Experience Supervisor to join our Gray Monk Estate Winery team. Perched above Okanagan Lake with stunning panoramic views of mountains, vineyards and the lake, Gray Monk Estate Winery offers guests a true taste, or sip, of the Okanagan lifestyle. With a bustling wine boutique, a full-service banquet facility and a world-class restaurant, the winery is equipped to host guests for all occasions. Gray Monk Estate is comprised of 75 acres of lush vineyards overlooking Okanagan Lake, in addition to premium grapes sourced throughout the Okanagan Valley, to produce some of the world's finest wines.

Reporting to the Retail & Experience Manager you will be focusing on creating memorable guest experiences through tastings, managing tour groups and special events, as well supervising and supporting the winery retail team.

We are looking for a teammate with:

  • College or University graduate with two (2) to four (4) years retail supervisory experience preferably in a Hospitality/Tourism or luxury retail environment
  • Completion or working towards completion of WSET or ISG/CAPS or have CMS certification-- desirable
  • A passion for working with the public, sharing wine and viticultural knowledge
  • Technical savvy with inventory system (Oracle), POS system (ProfiTek/LS Retail), scheduling (DayForce), and proficiency in MS Office systems
  • Exceptional communication skills with the ability to multi-task while leading a team
  • A "Can Do" attitude and enjoy working under pressure
  • Ability to be a brand ambassador; and enjoy entertaining others in a fun and engaging way

This teammate will be accountable for:

  • Consistently demonstrating service excellence to all visitors resulting in memorable guest experiences while inspiring a team of Wine Enthusiasts to do the same
  • Assisting with leading a team of retail wine enthusiasts; team training and performance management
  • Managing customer inquiries in a positive, professional, and enthusiastic manner
  • Sharing wine and viticultural knowledge with customers and teammates
  • Supporting the drive for higher sales by educating and training Wine Enthusiasts to encourage guests to become Wine Club members
  • Being a positive Wine Educator and brand ambassador, as well as inspiring our team of Wine Enthusiasts conveying a consistent and positive brand story
  • Assisting with staff scheduling; daily opening and closing responsibilities as well financial and inventory management
  • Maximizing revenue per customer through merchandising of the tasting room
  • Following safe work procedures and practices; WorkSafe regulations and understanding of COVID protocols

*Please submit a detailed resume outlining your qualifications no later than March 31, 2021.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. In addition, per our "Internal Job Posting Policy"; internal candidates should be in their current position for one (1) year and their performance must be in good standing.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.

How To Apply

To apply, please visit

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