Hospitality Manager (Wine Jobs: Wine Retail & Sommelier)

  Flat Rock Cellars

  Jordan, Ontario

 

About: Flat Rock Cellars is an estate winery located in Jordan, Ontario on the Twenty Mile Bench. We take a focused approach to winemaking, producing only the varieties that best perform in the region: Pinot Noir, Chardonnay and Riesling. As one of Ontario’s original Certified Sustainable wineries, we look at every decision through a sustainable lens.

As a member of our small team, you’ll have the opportunity to wear many hats and “that’s not my job” isn’t in our vocabulary. We do what needs to be done to ensure we achieve our goal of becoming everyone’s favourite winery. It’s possible!

The Role: In short, we’re looking for someone who rocks! A leader, a team player, an innovator, a paradigm shifting, super organized person who is willing to go above and beyond to do the job right. Be the face of everyone’s favourite winery.

It is an exciting time at Flat Rock Cellars! We’re revamping our hospitality infrastructure over the next several years and this person will play a key role in developing Flat Rock into Ontario’s destination winery. The successful candidate will be tasked with elevating the winery experience and offerings, both onsite and online, taking Flat Rock to the next level. This person will manage and lead a team of Rockstars and will be responsible for driving revenue and profitability through the cellar door. Additionally, this person will be a whiz with words as the author of our direct-to-consumer email program. This role leads their own team, works collaboratively with other departments and reports to the Business Development Manager.

Job Responsibilities:

Retail

- Lead your team by example. This is a hands-on role, not just administrative. Consistently provide exceptional customer service and memorable hospitality to all visitors while inspiring your team of Rockstars to do the same.

- Build your Rockstar team and nurture a culture of excellence (and fun!). Hire, train and manage your team based on seasonal requirements (schedules, staff training, performance reviews, etc).

- Accurately manage and report on profitability, inventory, sales and promotions.

- Develop the non-wine revenue stream to enhance the product offering in retail and increase profitability (clothing, merchandise).

- Manage, analyze and continue to grow Farmers Market presence.

- Develop partnerships with local SME’s (tour companies, hotels, restaurants, etc.) to expand Flat Rock’s presence across the province.

- Ensure the interior and exterior of the retail space is clean, stocked, and always presentable (i.e. arranging for snow removal, gardens, grass cutting, etc.)

- Execute onsite and offsite events that provide an exceptional customer experience and creates future demand for events.

- Implement concierge program. Create excellent service standards for pre, post and during customer journey.

Experiential Development

- Develop and elevate the entire visitor experience. This begins before the guests arrive at the winery and after they leave (Phone calls, reminder emails, thank you emails, etc.).

- Elevate our portfolio of visitor experience options. Create experiences in a variety of price points, themes, spaces, etc.

- Tasting room and patio development. Work closely with design team on layouts, décor purchasing, etc.…

Wine Club/Direct-to-Consumer

- You are the face of our awesome Club on the Rock!

- Manage the maintenance and organization of all new, active, updated and on hold membership profiles using Commerce7 software.

- Be the first point of contact via email, phone or in person for all Members including the response and resolution of customer issues/inquiries

- Responsible for executing the full wine club cycle from planning programming, wines and events to collecting and processing order through Commerce7 as well as coordinating the packing, shipping and delivery.

- Growing the membership value and volume will be a key performance indicator.

- Schedule and write all wine literature and event communications for our online database, email program and wine club.

What We Offer:
- Small business with big mindset! Join an amazing culture that encourages both personal and professional development.
- Competitive salary (up to $70,000) with health benefits and other incentives.
- Continuous training and education in various aspects of wine and beer (yes, you read that right. We also own a brewery and work closely with them).
- Work and grow in an innovative, fun and engaging environment with an amazing group of people.
- A place you can be proud to call home. As a Certified Sustainable winery, we do all the little things to ensure our place, people, and community are taken care of.

How To Apply

If reading this job description got you excited, then we look forward to meeting you. To apply, please send your resume and a cover letter to Business Development Manager Jacob Glantz at [email protected]. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

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