Job Status: Filled

Retail and Hospitality Manager (Wine Jobs: Sales & Marketing)

Full Time

  Cave Spring Vineyard (

  Jordan, Ontario

Cave Spring Vineyard

In 1973, the Pennachetti family acquired their first parcels of land at Cave Spring. Located on a gentle slope of the Niagara Escarpment overlooking Lake Ontario, known as the Beamsville Bench, settlers named the site for its limestone caves and magnesium springs. Moderating onshore breezes and limestone-clay soils held great promise for cool-climate wine growing. Seeing the potential, the family planted some of the Niagara Peninsula's first vinifera vines in 1978 and, together with winemaker Angelo Pavan, began their winemaking journey in 1986. From its inception, the eponymous winery would be laser-focused on CSV's terroir, proving vital in the Niagara Peninsula's development as a globally recognized wine region. Over the decades, the refinement of an archetypical style for dry Riesling has firmly entrenched the winery on the international stage. Cabernet Franc, Chardonnay, Pinot Noir, Gamay, and Pinot Gris round out a diverse portfolio consistently ranking among Canada's finest.

Retail and Hospitality Manager 

Cave Spring Vineyard is seeking a dedicated and experienced Retail and Hospitality Manager to lead and oversee the daily operations of two tasting rooms (Beamsville and Jordan) and the daily operation of the retail and hospitality team. You will play a crucial part in organizing and managing all aspects of retail and hospitality, to ensure a seamless and exceptional customer experience. As this is a team-oriented, customer-focused role in the service industry, we are looking for candidates with strong leadership abilities, excellent communication skills, a passion for providing outstanding customer service and the ability to empower the team to reach their full potential while meeting sales goals.


  • Organizing, planning and managing daily operations to ensure maximum efficiency
  • Set the tone for customer experiences in CSV’s two retail locations to ensure repeat visits, referrals and overall customer satisfaction
  • Implement strategies to effectively meet and exceed sales expectations     
  • Use the Commerce 7 POS Platform to full potential in both retail locations
  • Optimize all aspects of retail store organization, layout and merchandizing to achieve sales targets
  • Manage and supervise staff, including recruitment, training and performance evaluation
  • Ensure all supplies and stock are adequate in quantity and quality
  • Maintain staff by recruiting, selecting, orienting, and training employees
  • Ensure operational requirements by scheduling and assigning employees as needed
  • Enforce adherence to regulations and quality standards
  • Promote optimum staff performance by coaching, directing and disciplining employees
  • Field guest feedback and resolve complaints or issues promptly and satisfactorily
  • Stay updated on industry trends and best practices in the wine industry, continuously seeking opportunities to enhance guest experiences
  • Collaborate with the Director of On-Site Sales & Marketing to create and execute new and exciting winery events
  • Conduct regular inspections to ensure cleanliness, functionality and maintenance of the tasting rooms
  • Oversee daily online and phone order fulfillment activities, including picking, packing and shipping preparation


Preferred Skills and Qualifications:

  • 3+ years experience in retail and/or hospitality management
  • Relevant professional certifications, ie. WSET 2 + or equivalent experience - integral to the wine industry
  • A proven track record at driving sales and meeting/exceeding targets
  • Strong problem-solving abilities and decision-making skills
  • Proficiency in hospitality/retail management systems, reservation software and other relevant applications
  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with guests, staff, and industry peers
  • Strong leadership and organizational skills to manager a diverse team and ensure smooth operations

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