Tasting Room Manager (Wine Jobs: Management & Administration)

Full Time

  Monte Creek Winery (http://www.montecreekwinery.com)

  Kamlooops, British Columbia

About Us:

Just a short drive outside Kamloops city limits, off Highway 1, the winery and vineyards, straddle the Thompson River making for a breathtaking view. Monte Creek Winery is producing world-class wines in the Thompson Valley and is a must-see tourist attraction.

Role:

The successful Candidate must demonstrate a willingness to work frequent evenings and weekend shifts. The Ability to manage multiple people in a busy environment is an important skill in this key role. The Tasting Room Manager will train and develop new and existing staff to achieve exceptional customer service standards in our Tasting Room. Our culture at Monte Creek Winery is to possess an upbeat attitude on a daily basis, to strongly believe in continual improvement and work well with others including other leaders at the Winery to build a winning culture.

Responsibilities:

·         In charge of recruiting and hiring all full time and seasonal Tasting room and Terrace Restaurant staff.  Approximately 4 full time and 20 seasonal

·         In charge of continuous training and development of new and existing staff to ensure best in class customer service and excellent employee satisfaction

·         Assistance with employee oversight and performance management

·         Work with marketing manager to ensure marketing materials are on brand, effective and continuously up to date.  This includes everything from rack cards, tasting menus, price cards, accolades, promotional and sign up materials

·         Responsible for inventory management and P&L analysis

·         Work with Wine Club manager to ensure Wine Club members are acknowledged and catered to onsite

·         Assist in efforts to market and drive traffic to the winery

·         Recruit and execute all winery events.  This includes handling inquires and doing out reach for Weddings, corporate events, private parties and other infrequent musical or theatre events

·         Oversee all food and beverage service standards, food quality and the presentation of menus and brochures to ensure guest satisfaction

·         Work closely with our catering company to ensure all product is of the highest quality and that we have excellent communication flow to guests

·         In charge of sponsorship, community relations and participation in the Kamloops Winery association

·         Contribute to building new events that celebrate local like-minded organizations and artisans

·         Maintain excellent relationships with tour companies and operators

·         Ensure Monte Creek Ranch has ample tour programs for both walk in and coach guests that excel in storytelling and experience

Requirements:

·         Experience managing a team

·         Experience planning and executing events

·         Experience working in food and beverage

·         Wine knowledge is an asset

 

This is a big role; however, you will be surrounded with other like-minded professionals that will support you in your quest to succeed. Teamwork and building a winning culture are at the top of our organizations focus. If you think you have what it takes, please forward your resume and a cover letter to [email protected]

 

 

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