Wine Specialist - Direct to Home (Wine Jobs: Management & Administration)

Part Time

  Andrew Peller Limited (

  Kelowna, British Columbia


At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.


Who We Are

We are Canada’s largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada’s most recognized brands and offer our teammates a challenging and rewarding employment experience. 

We are seeking a highly motivated, enthusiastic Wine Club Specialist, Direct to Home – West to join our Direct to Home – West Team with flexible working option, working from home position. This is an administrative role.  We are open 7 days a week; hence, this position requires an ability to work weekdays, evenings and weekends.

We are looking for teammates with:

  • Post-secondary diploma in marketing, business, or hospitality—an asset-- combined with two to three years experience in call centre/customer service position with a minimum one (1) year detail orientated/administrative experience
  • Exceptional technology and computer skills and knowledge; proficient in Microsoft Excel, Outlook and Word required
  • Excellent customer service and hospitality skills and able to maintain composure under stressful conditions
  • Adept at complaint resolution and autonomous decision making
  • A “Can Do” attitude and enjoy working under pressure
  • An understanding of how to provide best-in-class service for customers 

This teammate will be accountable for:

  • Responding daily to all e-mail, phone and online inquiries/ orders with wine club members and customers
  • Maintaining customer database of new members, updates, and cancellations
  • Accurate, prompt, and follow up phone calls to Wine Club Members and online customers
  • Offering solutions with an ability to resolve conflicts and customer complaints
  • Entering customer requests into our system software; assembling, validating and forwarding all new Direct Delivery and Wine Club customer sign-up information to Master Data and NCCC.
  • Creating opportunities to drive revenue growth by pairing customers with products and services
  • Maximizing monthly and quarterly billable clubs through diligent communication, minimizing card failures and maximize billable memberships and orders
  • Assisting the Wine Club Manager in the execution of quarterly Wine Club shipments and order processing
  • Executing member recovery efforts every month and quarter; monitor, analyse and make recommendations for improvement
  • Participates at Wine Club events when being hosted at the wineries
  • Performing other duties as directed


*Please submit a detailed resume outlining your qualifications as soon as possible


We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. 

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence.  We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.

How To Apply

To apply to this job position, please visit our company website at

Wine & Restaurant Jobs in Canada. Looking for a job or hiring new employees in the wine & restaurant industry? Wine Jobs Canada - The job site for the wine & restaurant industry throughout Canada. Find ads for jobs in the wine industry, from winemaking to wine sales jobs.

Wine & Hospitality Employers and Recruiters - Attract the best candidates for your employment opportunities. Post your hospitality and wine industry job openings on

Job Seekers - Looking for a job in the wine & hospitality industry? Employers are always looking for talented, energetic people. Find jobs in hospitality and wine including restaurant jobs, hotel jobs, winery jobs, wine sales reps, winemakers, Sommelier jobs and more. Sign up for our free email alert service when new Wine & Hospitality jobs are posted we'll send you an email.