Store Manager
(Wine Jobs:
Management & Administration)
Full Time
Metro Liquor Regina,
Saskatchewan
METRO LIQUOR – REGINA STORE MANAGER
Overview:
The Store Manager will communicate the strategic direction for the store and lead and manage all facets
of store operations. This includes ordering, administration, managing profitability, head office reporting,
merchandising/stocking, inventory control, staffing, promotions and advertising, customer service and
regulatory compliance/social responsibility. The Store Manager will coach and develop the store team,
leading by example, to provide customer ‘delight’. This is a hands-on position requiring a balance of retail
floor activities, office work and close communication with warehousing and retail operations.
Key Roles and Responsibilities:
Profitability
• Maintain an entrepreneurial spirit in all day-to-day activities and functions
• Actively assess the local market, paying attention to customer needs, competition and trends
• Drive increasing and sustainable retail and Licensee sales and manage gross margins and pricing
and manage expenses, in consultation with Metro leadership and Licensee sales team
• Achieve all financial targets and key performance indicators established by Metro leadership
Merchandising/Stocking
• Demonstrate market leadership in effective product displays
• Manage stocking, loading and unloading processes, participating in these activities as required
• In consultation with Metro leadership, display product in organized and effective manner on the
retail floor
• Ensure store is clean, well-organized and well-maintained
Inventory
• Manage inventory appropriately recognizing seasonality, budget and competitive factors
• Recognize, understand and respond to local product trends
• Manage product portfolio to fulfill customer needs, drive sales and lead the market in specialty
products
• In consultation with Metro leadership, ensure minimal, industry leading product shrinkage and
leakage
• Manage ordering and fulfillment in consultation with Metro leadership and Licensee sales team
• Manage inventory control and reporting
People
• Establish reputation as Employer of Choice
• Create a team culture characterized by cooperation, proactivity, happy employees and a passion
for our products and customer service
• Manage recruitment, orientation, training, performance management, and compensation
• Communicate openly and effectively
• Foster an environment of operational excellence
2
• Model excellent customer service and operational excellence for all store employees by being
present on the retail and warehouse floor as often as possible
• Ensure all employees receive comprehensive and ongoing training and coaching
Advertising and Promotions
• Assess local market and determine most effective advertising and promotions
• Develop marketing plan in consultation with Metro leadership
• Manage and implement local marketing and promotions
Customer Service
• Manage all aspects of the store and staffing to excel in and create customer delight
• Ensure expert product knowledge is available in the store at all times
• Build a culture that fosters warm, professional and loyal relationships with our customers and
suppliers and establish reputation with suppliers as Partner of Choice
Regulatory Compliance and Social Responsibility
• Support and ensure employee adherence to all Metro Liquor policies and Saskatchewan Liquor
and Gaming and other government regulations and policies
• Maintain and foster a safe workplace, free of harassment, and characterized by respect,
professionalism and understanding and support for our employees and customers
• Encourage responsible drinking and deny service when appropriate, especially to minors
• Support our local community by working with community partners to participate in community
events and to share our success
$50,000-$65,000 annual salary based on experience.
