Representative, Customer Service (Wine Jobs: Sales & Marketing)

  Constellation Brands

  Mississauga, Ontario

Position Summary:

Responsible for all aspects of order fulfillment for Liquor Boards, Wine Rack, Inter Related Stock Transfers.

Key Responsibilities:

•    Customer Order Management via emails, over the phone, face to face and system interfaces 

•    Listen to the customer queries patiently and provide resolution

•    Respond to the problems of the customer promptly and effectively ensuring order opportunities are maximized 

•    Maintain records of interactions with the customers in an orderly manner as required 

•    Coordinate with internal and external teams to find solutions and resolve issues 

•    Maintain a follow up with the customer, ensuring customer satisfaction.

Day to Day Responsibilities:

•    Point of contact for Liquor Boards, Wine Rack and Inter Stock Transfers 

•    Coordinate pickups and deliveries to customers, maintaining the visibility of the outbound schedule 

•    Work with carrier’s and 3PL to book appointments and ensure on time delivery

•    Provides quality service to both internal and external customers

•    Standard Operating Procedures in place and up to date

•    Participates and provides expertise as a member of the customer service team

•    Develop and recommend changes to existing processes to increase accuracy and efficiencies

•    Reports completed daily and reported daily to our business partners 

•    Assisting the Customer Service team as needed and required

•    Cross training amongst team in order to manage leaves and vacations

•    Daily communication with shipping office to ensure order execution and timelines met

•    Daily communication with inventory on day to day issues with a driver to ensure order fulfillment

•    Actively involved in providing solutions and propose improvements

•    Support objectives of Order to Cash Team

•    Support objectives of Supply Chain organization 

•    Performs other related duties as assigned by Manager

Qualifications:

•    3-5 years Customer Service/Order Management experience required 

•    Ability to work effectively in a high pace, multi-task work environment 

•    Strong computer skills Microsoft Office (Excel, Word, Outlook)

•    Knowledge of J.D. Edwards an asset 

•    Knowledge of Magstar an asset (Wine Rack)

•    Knowledge of Web Po Portal / EDI an asset (LCBO)

•    Knowledge of Global Wine And Spirits / B2B and asset (SAQ)

•    Bilingualism (French and English) an asset

•    Team Player 

•    Excellent customer service relations

•    Strong Problem Solver

•    Initiative – demonstrated daily

•    Excellent communication skills – both written and verbal

•    Exceptional  interpersonal skills

•    Very strong organizational and planning skills

•    Ability liaise with many different functions across the organization, customers and carriers

•    Attention to detail

•    Committed to meeting deadlines

How To Apply

Please apply using the link below:

https://cbrands.mua.hrdepartment.com/hr/ats/Posting/view/5438

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