Job Status: Filled

Tasting Room Manager (F/T, Year Round) (Wine Jobs: Management & Administration)

Full Time

  Township 7 Vineyards & Winery - Naramata/Penticton (

  Naramata Bench / Penticton, British Columbia

Township 7 Vineyards & Winery is seeking to fill the Full-Time, year round permanent position of Tasting Room Manager at our Penticton / Naramata Bench, BC location.
If you are in the hospitality industry and:
  • You have a passion for wine,
  • Love to engage with people,
  • Tired of working nights,
  • Want to work in the wine industry…. this could be the job for you!
Join our team in the booming BC wine business and experience this unique, fun and desirable lifestyle. Also, take the challenge to grow our company in this fledgling industry.   At Township 7 Vineyards & Winery,  it’s all about quality wine. No trinkets, no accessories, no restaurant, only wine!  We have a singular focus. We believe premium wine-making starts in the vineyard. Our winemaker carefully selects specific sites for their unique and diverse characteristics from our estate vineyard on the Naramata Bench and from long-time partnerships with our team of growers on the Black Sage Bench and Okanagan Falls. This care extends to viticulture and wine-making, with all fruit hand-harvested, followed by gentle pressing to preserve fruit integrity. Our fine wines are made in small lots and reflect the special terroir of each vineyard; this is expressed in the wine’s complexity of flavours. Founded in 2001, we have two BC wineries, one situated in the scenic Fraser Valley and the other on the picturesque Naramata Bench in Canada’s premier wine region, the Okanagan Valley.
Position Overview
The mission of the Tasting Room Manager at Township 7 Vineyard & Winery’s Naramata Bench location is to create a first-class hospitable tasting room experience by providing exceptional leadership, organizational, retail, sales and customer service skills. The Tasting Room Manager must be able to lead by example, utilizing a hands-on approach. This leadership position will directly impact high value consumer sales and profitability as well building customer and brand loyalty. 
Primary  Responsibilities:
·         Providing and taking responsibility for a consistent and first class hospitable customer experience
·         Maintaining a working knowledge of the tasting room menu, products, partner wineries and procedures
·         Handling general oversight and direction of tasting room sales staff
·         Assisting with hiring, human resources and staff recruitment
·         Scheduling of tasting room staff
·         Making staffing decisions based on tasting room traffic patterns
·         Responsible for the tasting room’s overall operations and the overall cleanliness of the tasting room
·         Assigning/delegating tasks as appropriate to tasting room sales staff
·         Training/coaching tasting room sales staff on procedures
·         Assist in developing and contributing to tasting room sales staff wine knowledge
·         Managing and maintaining inventory including the pricing and stocking of wine and retail items
·         Assisting developing new procedures/policies and introduce new initiatives and procedures to staff
·         Assisting with winery events development
·         Meeting pre-determined sales goals, including revenue targets and wine club signups
·         Soliciting private tasting bookings
·         Promoting clubSEVEN wine club and signing up new members
·         Balancing the daily and weekly cash and performing other opening/ closing duties
·         Ensuring that the tasting room is properly secured at the end of the night
·         Filling in when necessary in emergency situations
·         Meeting regularly with management  to review performance
·         Any other duties as deemed necessary by ownership
Qualification Requirements:
·         A passion and knowledge of wine including hospitality experience (2 years) is strongly recommended
·         Accredited wine certificate (WSET, ISG or something similar)
·         Sales or wine business experience preferred
·         Experience using POS, Wine Club database and Ship Compliant systems.
·         Excellent computer skills including Mail Chimp, Word, Excel
·         Strong attention to detail and ability to anticipate customer needs and respond appropriately
·         Ability and willingness to up-sell
·         Exceptional oral and written interpersonal communication skills 
·         Ability to function independently and make empowered decisions that positively affect the customer’s experience
·         Ability to perform multiple tasks while remaining focused and organized
·         Ability to be creative and handle a fast paced environment while meeting deadlines
·         Must be flexible regarding work schedule- weekends and holidays required as needed

This is a full-time salaried position that includes a bonus program, optional benefits and an employee wine purchase offering.

Start Date: Immediate

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