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Retail Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Konzelmann Estate Winery (

  Niagara on the Lake, Ontario

“Tradition and quality in every bottle, from our table to yours.” – Herbert Konzelmann

Konzelmann Estate Winery is one of Canada’s oldest and most respected producers of fine wines – operating as the only lakefront winery in Niagara-on-the-Lake. Our proprietor, Herbert Konzelmann, is a fourth-generation winemaker with over 50 years of experience. Our extensive catalogue of products reflects one simple goal: to produce an excellent wine for every persons’ taste at an industry-beating value. This idea influences everything we do - from the treatment of our soil and vines, to the final winemaking process itself.

We are looking for a dynamic, energetic and enthusiastic Retail Manager to join our growing team. Reporting to our Director of Marketing and Hospitality, the Retail Manager will be responsible to oversee all retail functions, including guest experience and tour coordination. 

Specific job duties include:

Overseeing retail operations and coordination of tour groups, booked through online platforms and through long-standing community partnerships.

  • Responsible to meet and exceed predetermined sales targets.

  • Responsible to undertake extensive training initiatives as part of our onboarding process, as well as for the purposes of ongoing professional development of staff team.

  • Responsible for development of new and dynamic guest experiences while working in conjunction with our Guest Experience Committee.

  • Connecting with the Director of Marketing and Hospitality to build and maintain strategic advantages in our industry.

  • Responsible to embody Konzelmann’s mission, vision and values in an exemplary fashion to all direct reports and guests.

  • Maintaining accountability and motivation towards a superior guest experience.

  • Effective execution of all retail staff scheduling, food service preparation and merchandizing.

Our ideal candidate…

  • Is passionate and knowledgeable about the wine industry.

  • Is able to perform with a high level of energy and professionalism.

  • Is a team player who contributes positively in order to cultivate an engaging work environment.

  • Demonstrates strong decision-making ability and problem-solving skills in a high-demand, energized environment.

  • Is goal-oriented and results-driven.

  • Is eager to creatively and enthusiastically drive performance while elevating the Konzelmann brand.

  • Is able to demonstrate superior leadership qualities and align staff performance with organizational goals.

Job Requirements:

  • Must possess a passion for people, wine and the wine industry.

  • Must possess a minimum of three years of guest experience management in a retail setting.

  • Must be available to work weekends and holidays.

  • Ability to execute training programs on an ongoing basis.

  • Demonstrated ability to work in high pressure situations.

  • Must possess a good understanding of business and accounting practices/inventory/cost controls.

  • Computer knowledge of Microsoft Office as well as Point of Sale programs are essential.  

  • Excellent organizational, time management, interpersonal & communications skills.

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