Assistant Tasting Room Manager (Wine Jobs: Wine Retail & Sommelier)

  Phantom Creek Estates (http://www.phantomcreekestates.com)

  Oliver, British Columbia

As Phantom Creek Estates prepares to open its doors to the world, we are now seeking an Assistant Tasting Room Manager to join our dynamic team. This full-time, salaried position will be based in the winery on Black Sage Road in Olivier, British Columbia. Reporting to an in conjunction with the Tasting Room Manager, this role is responsible for the total customer experience in the PCE Winery Tasting Room, delivering on the sales and club acquisition goals while providing best-in-class service.

 

Main Duties will include:

·         Managing and coordinating all daily consumer facing activities on the property, including guest services, tasting room events and elevated experiences and tastings

·         Driving sales (wine and non-wine merchandise) and club acquisition results

·         Provide on-the floor hospitality, ensuring that all guests have an exceptional experience

·         Assisting in assembling a high-performance staff and provide training and motivation required to drive success

·         Assisting with scheduling and inventory management

·         Assist in managing the retail team on a day-to-day basis, ensuring PCE’s hospitality policies and procedures are met

·         Setting high standards and holding staff accountable to those standards

·         Acting as manager-on-duty when Tasting Room Manager is not present

·         Assisting with special events as required

·         Coordinate guest experiences using reservation management software

·         Ensure the tasting room is always in pristine condition

 

The Qualifications:

·         Completion of WSET Level 2, or equivalent

·         Minimum of 2-4 years progressive wine industry experience, with supervisory retail experience

·         Experience with event management and private event sales

·         Proven people management skills that foster a team environment

·         Capable of performing moderate physical activities including standing, walking, climbing, reaching and carrying. Requires lifting and moving objects up to 40 lbs. in weight

 

Phantom Creek Estates offers the opportunity for team members to grow and develop within the company. Remuneration will be commensurate with the successful candidate’s qualifications and experience.

 

 

 

About Phantom Creek Estates

Phantom Creek Estates is a highly anticipated new winery located on the famed Black Sage Bench of British Columbia’s Okanagan Valley, specializing in single vineyard Bordeaux reds, Alsatian whites and the Okanagan’s benchmark varieties of Viognier and Syrah from storied vineyard sites.  By farming its vineyards with care and precision, Phantom Creek produces wines that celebrate and speak to where they are grown.  The winery’s estate vineyards, including the acclaimed Phantom Creek Vineyard, are in transition to organic and biodynamic certification.

 

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