Concierge (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Phantom Creek Estates (

  Oliver, British Columbia


Phantom Creek Estates is a highly anticipated new winery located on the famed Black Sage Bench of British Columbia’s Okanagan Valley, specializing in single vineyard Bordeaux reds, Alsatian whites and the Okanagan’s benchmark varieties of Viognier and Syrah from storied vineyard sites.  By farming its vineyards with care and precision, Phantom Creek produces wines that celebrate and speak to where they are grown.  The winery’s estate vineyards, including the acclaimed Phantom Creek Vineyard, are in transition to organic and biodynamic certification.

We are currently recruiting for a Concierge to join our growing hospitality team. This hourly position will be based in the winery on Black Sage Road in Oliver, British Columbia and will be an important ambassador as the first point of contact for our guests.


The essential functions for this key role are:


·         Providing an exceptional greeting to all guests and offering a thorough explanation and recommendation to our wine experiences

·         Facilitating the guest from reservations, checkout, to transportation or referrals by making every effort to understand exactly want the guest is wanting to experience with their visit

·         Provide first-class service and sales both in person and in response to inbound and outbound calls and emails

·         Provide support to the retail associates


The successful candidate qualifications are:

·         Completion of WSET Level 1, or higher preferred

·         1-2 years of wine industry experience would be an asset

·         Demonstrated experience and skill providing outstanding hospitality

·         Experience using Vin65 or other reservation management software

·         Ability to lift 40 lbs. and work weekends and holidays



If this sounds like the role for you, please forward your up to date resume.

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