Retail + Experience Winery Manager - Tinhorn Creek (Wine Jobs: Management & Administration)

The Retail & Experience Manager is responsible for developing, directing, and executing best in class revenue driving strategies relative to all retail, tour and experience operations on property; ensuring extremely high quality guest experiences that promote brand image and meet/exceed financial objectives. Areas of focus include retail store, designated tasting & experience areas, group business/functions and events - both onsite and occasional offsite. This role also provides leadership and supervision of the tasting room team.

What we Offer:

• Competitive salary with medical/dental benefits as well other incentives
• Training and education in various aspects of ultra-premium wines
• Work in an innovative, fun, and engaging environment that focuses on a "One Team" mentality
• Employee gift card to be used on our retail products, restaurant, or experiences
• Access to our Employees Assistance Program, Learning Library and Development Seminars

What you Offer:

• 2-5 years retail management experience preferably in a Hospitality/Tourism or luxury retail environment
• WSET or ISG/CAPS or CMS certification; with experience developing/leading related educational/training programs
• Education in Business/Marketing or Hospitality/Tourism Management program an asset
• Proficiency in Microsoft Office programs; with a focus on Word and Excel. POS - WineDirect
• Proven people leadership, coaching, listening, communication, supervision, project management, teamwork, and organizational skills

This teammate will be responsible for:

• Develops and executes business strategies to meet/exceed financial objectives for property Retail function including:

  • Managing gross margin, operating expenses (including revenue labour spend via management of staff levels and scheduling) and capital expenditures to within budgeted levels
  • Responsibility for achieving annual revenue targets including wine, wine club memberships, accessories and experiences; developing incentive programs to support sales targets
  • Responsibility for retail inventory control including monthly inventory counts/reporting
  • Responsibility for cash management
  • Development and execution of all property wine guest experience programming; host VIP's; review product set on an ongoing basis to maximize revenue yield and guest satisfaction
  • Support virtual tastings with Winemaker; review social media posts; work with Marketing Manager to drive traffic
  • Lead the execution of Summer Concert Series (organize, manage, execute); organize local off-site tasting events
  • Develop/execute accessory merchandising working with National Buyer
  • Responsible for business analysis of industry/consumer trends to develop new revenue opportunities
  • Provides daily leadership in a Management capacity including:
    • Opening and closing duties/responsibilities, supervising/delegating functions, weekly hospitality toolbox meetings
    • Recruiting, on boarding, and coaching of direct reports and seasonal hospitality staff to ensure performance/talent/service excellence among all team members; recognizing when to engage Human Resources to assist with performance management concerns. Conduct performance reviews.
    • Developing and delivering ongoing product training to property Retail & Experience team members and supporting related division training and education programming.
    • Ensuring Payroll is up to date and accurate for Retail & Experience team members and providing payroll with required information for processing (including new hire information and notification of end of employment)
    • Managing maintenance or replacement of Retail equipment and fixtures when/where required.
    • Responding efficiently and effectively to guest concerns/complaints.
    • Maximizes revenues per guest transaction (including up-selling)

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

Accommodation:
Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email [email protected]

Equal Opportunity Employment:
At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging.  We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.