Retail and Experience Supervisor (Wine Jobs: Wine Retail & Sommelier)


  Tinhorn Creek Vineyards (

  Oliver, British Columbia



At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.


Who We Are

We are one of Canada’s largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada’s most recognized brands and offer our teammates a challenging and rewarding employment experience.


 We are seeking extraordinary, enthusiastic Retail & Experience Supervisor to join our Tinhorn Creek Vineyards team.  Tinhorn Creek Vineyards in Oliver, BC is one of the Okanagan’s most innovative and environmentally sustainable estate wineries with an extensive health and safety program. We are a 450-ton winery in the heart of the South Okanagan wine region, with vineyards on both the Golden Mile Bench and the Black Sage Bench. We produce roughly 50:50 white and red, and our two unique vineyard sites allow us to grow both Bordeaux and Burgundy varietals in addition to a dash of Syrah and Gewurztraminer.  We employ a basic and natural wine making approach and have a small but skilled team you would enjoy working with.

Reporting to the Retail & Experience Manager you will be focusing on creating memorable guest experiences through tastings, managing tour groups and special events, as well supervising and supporting the winery retail team.  


We are looking for a teammate with:

  • College or University graduate with two (2) to four (4) years retail supervisory experience preferably in a Hospitality/Tourism or luxury retail environment
  • Completion or working towards completion of WSET or ISG/CAPS or have CMS certification-- desirable
  • A passion for working with the public, sharing wine and viticultural knowledge
  • Technical savvy with inventory management, POS Operations, DayForce, and proficiency in MS Office systems 
  • Exceptional communication skills with the ability to multi-task while leading a team
  • A “Can Do” attitude and enjoy working under pressure
  • Ability to be a brand ambassador; and enjoy entertaining others in a fun and engaging way 


This teammate will be accountable for:

  • Consistently demonstrating service excellence to all visitors resulting in memorable guest experiences while inspiring a team of Wine Ambassadors to do the same
  • Assisting with leading a team of retail wine ambassadors; team training and performance management
  • Managing customer inquiries in a positive, professional, and enthusiastic manner
  • Sharing wine and viticultural knowledge with customers and teammates
  • Supporting the drive for higher sales by educating and training Wine Ambassadors to encourage guests to become Wine Club members
  • Being a positive Wine Educator and brand ambassador, as well as inspiring our team of Wine Ambassadors conveying a consistent and positive brand story
  • Assisting with staff scheduling; daily opening and closing responsibilities as well financial and inventory management
  • Maximizing revenue per customer through merchandising of the tasting room
  • Following safe work procedures and practices; WorkSafe regulations and understanding of COVID protocols Manager.


*Please submit a detailed resume outlining your qualifications no later than April 2, 2021


We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence.  We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. 


How To Apply

To apply for this position, please visit:

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