Retail Management
· Responsible for merchandising the tasting room
· Manage day-to-day financial and accounting duties for the tasting room
· Adhere to the established hospitality budget for the Winery
· Provide regular reporting to Sales and Marketing Manager
· Responsible for opening and closing duties
· Ensure the tasting room has all necessary sales and marketing collateral
· Ensure the tasting room is always in pristine condition
· Ensure that PCE wine club membership sales goals are met
· Assist in setting the annual Tasting Room budget, projected sales projected expenses, and participate in budget reviews
Staff Management
· Manage all recruitment functions for hiring, orientation, training, development, supervision, and performance evaluation of all Tasting Room staff to deliver industry-leading hospitality and to meet PCE’s sales and marketing objectives
· Develop staff schedules
· Manage the retail team on a day-to-day basis, ensuring PCE’s rigid hospitality policies and procedures are met
· Provide seasonal performance reviews
· Coordinate guest experiences using reservation management software
· Print, review and approve bi-weekly timecards, calculate staff incentives, and submit timecards and incentive information before payroll deadlines
Hospitality
· Provide on-the-floor hospitality, ensuring that all guests have an exceptional experience
· Handle guest complaints and/or escalations
· Supervise and perform hospitality functions, which can include greeting visitors, providing tasting and wine education, and mentoring staff to deliver the highest standards of customer service.
· Coordinate trade, wine club, large group, and other visits with other department managers to assure high-quality service and accommodation
Special Events
· Plan and execute on-site winery events in coordination with the Estate Director
· Field inquiries from potential and booked clients; provide tours to prospective clients
· Negotiate pricing and create event quotes; close the sale
· Create event itineraries and floor plans; coordinate with vendors
· Supervise event from start to finish
· Exceed private event sales targets
Inventory Management
· Manage hospitality inventory on a daily and monthly basis in coordination with the accounting department
· Ensure rigid loss prevention standards are met
|