Winery Supervisor (Wine Jobs: Management & Administration)

  Stoneboat Vineyards (http://StoneboatVineyards.com)

  Oliver, British Columbia

Tasting Room Supervisor – Stoneboat Vineyards

Job Responsibilities

• Reporting to General Manager, the Supervisor will lead the team of Brand Ambassadors on shift.
• Embrace and demonstrate Valley Commons’ Core Values of: Authentic, Effective, Efficient & Hard Working, Passionate, Seeking Continuous Improvement,Respectful & Fun
• They will assist and coach other team members to help them achieve their potential.
• Provide exceptional hospitality that translates into wine sales; lead public tours and other guest experiences as assigned.
• Describe our wines and teach about winemaking techniques and the wineries' histories.
• Meet wine club sales targets.
• Provide consistent brand messaging to guests.
• Facilitate checkout experience for guests using the POS system.
• Assist with set-up and cleaning VIP rooms, including glasses.
• Coordinate guest experiences using reservation management software as well as managing reservation inquiries and questions.
• Leading the team to ensure all spaces including, but not limited to tasting rooms, storage rooms washrooms, entrances, patios, and grass areas and clean and organized.
• Ensure POS cashouts are balanced, accurate and signed at the end of the shift.
• Setting up and cleaning up daily operations and special events, including washing and polishing all glassware
• Representing VC at external winery events when needed
• Maintaining a professional work environment, including basic cleaning of the facilities
• Other tasks as assigned.

Job Qualifications

• WSET Level 2 or higher, preferred, and willing to train good candidates.
• 1-2 years of wine industry experience preferred (including restaurant)
• Demonstrated experience and skill in providing outstanding hospitality to guests and team.
• A proven communicator who excels at entertaining/educating groups of guests.
• Available to work evenings, weekends, and holidays.
• Experience using Wine Direct and Tock is an asset.
• Demonstrated excellent verbal, interpersonal and customer service skills.
• Able to stand and walk for long periods and lift up to 40 lbs.