Assistant Manager, Guest Experience (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Arterra Wines Canada

  Osoyoos, British Columbia

Nk’Mip Cellars is a successful partnership between the Osoyoos Indian Band and Arterra Wines Canada. As North America’s first Aboriginal owned and operated winery and winner of Intervin’s 2016 Canadian Winery of the Year, we feature premium, award winning BC VQA wines in the beautiful South Okanagan every day. Join us in a one-of-a-kind opportunity to share in telling the story of this unique winery by creating and delivering amazing guest experiences.


As the Assistant Manager, Guest Experience you will be responsible to build and lead a team in delivering exceptional food and wine experiences that build brand loyalty while driving sustainable profitability for our seasonal Patio Restaurant and year-round events. Reporting directly to the Visitor Experience Manager, you will work in partnership in ensuring programs and initiatives are aligned with winery estate strategy.

What you will be doing:

    • Create, develop and manage winery programming to achieve sales and service goals including regular seasonal Patio hours of operation, tour and tasting experiences with food elements, exciting new guest experiences and private and public winery events
    • Host special visitors and media in tours and tastings
    • Work with Estate Manager and Winery Executive Chef to design and manage menus, with a focus on enhancing the wine experience and retail wine sales
    • Develop strategies that will continue to target our key demographics and develop year-round business, including leveraging partnerships with accommodators, tour operators and other local business
    • Work with our Direct to Consumer team to develop experiences and strategies that attract new Wine Club members and add value for our existing membership
    • Willingness and ability to work on the tasting bar and patio as needed to support the team
    • Develop a fun, motivated and positive work environment
    • Working with Estate Manager and Winery Executive Chef hire and train all food and beverage and tasting room staff to deliver consistent, exceptional guest experiences
    • Manage seasonal Supervisors and team of up to 30 seasonal staff to achieve high service standards and financial targets
    • Maintain and enhance a strong “wine culture” and quality image
    • Scheduling of all seasonal retail and patio staff
    • Report and reconcile all onsite retail, food and wine sales on a daily, weekly and monthly basis
    • Perform wine and retail inventory counts on a monthly basis
    • Manage supplier accounts and work with AP to ensure prompt payment of invoices
    • Assist Estate Manager with setting and monitoring performance on monthly and yearly sales and expense targets

What you will bring:

  • Must possess a passion for people and the wine and food industry
  • 1-3 Years previous supervisory or management experience along with related College/University education an asset
  • WSET Certification an asset
  • Demonstrated team player with the ability to work in high pressure situations
  • Good understanding of business and accounting practices/inventory/cost controls
  • Computer knowledge of WORD, Excel and Outlook Calendar Management, as well as accounting, inventory and point of sales programs
  • Excellent organizational, time management, interpersonal & communications skills

What we offer:

  • Competitive salary and bonus
  • Benefits and Pension Plan
  • Product Allowances & Safe Ride Home Program 
  • An organization that cares about Corporate Social Responsibility  
  • Tuition reimbursement 
  • Training & Development Programs 
  • An opportunity to learn about the world of wine


This lakeside property is located on 1,200 acres of band land located in the town of Osoyoos. This southern Okanagan area is home to Canada's only pocket desert. With some of the most spectacular views in the Okanagan, this region is well known for its long, hot summer days and cool nights, mild winters and minimum rainfall. All of these factors contribute to this fabulous grape-growing region.

The winery was designed by Robert Mackenzie, a Penticton based architect, who has designed four other wineries in the southern Okanagan. The 18,000 square foot winery has the capacity to produce 18,000 cases or 162,000 litres. The winery is equipped to handle approximately 60% red grapes and 40% white. The varietals currently produced are Pinot Blanc, Riesling, Chardonnay, Pinot Noir, Merlot, Cabernet Sauvignon, Syrah, Riesling Icewine and several red blends including the ultra-premium Mer'r'iym Meritage blend. These grapes come from the Band's own Inkameep Vineyard as well as the vineyard that surrounds the winery.

Number of Openings: 1 

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

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